Email Marketing Support Expert

Jobtailor; Manila; On-site; PHP 300,000 - 460,000; Full time

Job summary

Jobtailor in Manila is seeking a detail-oriented workforce administrator to manage leaves, attendance, scheduling, and related duties. The role emphasizes accuracy, data usability, and timely reporting.

You will track performance, generate KPI reports, provide workflow feedback, and escalate deviations to leadership. A background in data-driven admin tasks and strong English communication are required to succeed in a fast-paced environment.

Qualifications

• A degree in any field is required.
• Preferably 2 years of related work experience.
• Strong time management and motivation to exceed expectations.
• Ability to multi-task in a fast-paced environment.
• Proficient with computers and multiple systems and able to learn new ones.
• Excellent verbal and written English and the local market language.

Responsibilities

• Administer leaves, attendance, scheduling, and other workforce-related duties.
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow.
• Trend and track performance and compile monthly and yearly agent KPI reports.
• Highlight performance deviations to the immediate superior for necessary action.
• Ensure data is collected and usable, relevant, accurate, representative, and objective.
• Complete daily, weekly, monthly, and ad-hoc reports and dispatch them on time.
• Support continuous improvement of the Quality Management System.

Skills

Workforce administration

Performance tracking

Report generation

Time management

Verbal & written communication

Education

Bachelor's degree or higher

Tools

Computer systems

Workflow tools

Job description

• Administer leaves, attendance, scheduling, and other workforce-related duties
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow
• Trend and track performance and compile monthly and yearly agent KPI reports
• Highlight performance deviations to the immediate superior for necessary action
• Ensure data is collected and is usable, relevant, accurate, representative, and objective
• Complete daily, weekly, monthly, and ad-hoc reports and dispatch them to the target audience on time
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
• Preferably 2 years of working experience in the related field
• Strong time management skills and motivation to exceed expectations
• Ability to work and multi-task in a fast-paced environment
• Ability to work with computers and multiple systems, and learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market

Core Competencies

Demonstrates strong capabilities in workforce administration, including attendance management, performance tracking, and report generation. Proficient in enhancing workflow through feedback and ensuring data accuracy for effective decision-making.

Highest-signal resume keywords

• Workforce Administration
• Performance Tracking
• Report Generation
• Time Management
• Verbal And Written Communication

ATS Optimization Keywords

Hard Skills

• Data Collection
• KPI Reporting
• Quality Management System
• Multi-Tasking
• Performance Analysis

Soft Skills

• Strong Motivation
• Adaptability
• Attention To Detail

Industry Keywords

• Attendance Management
• Workforce Duties
• Performance Deviations
• Fast-Paced Environment

Tools & Technologies

• Computer Systems
• Workflow Tools