Customer Experience Advocate

JLF PARK WAY; Davao del Sur; On-site; PHP 3,906 - 6,138; Full time

Job summary

A customer service-focused company in Davao del Sur is seeking a Customer Service Representative to assist customers with inquiries, resolve issues, and maintain positive relationships. The ideal candidate should have excellent communication skills and the ability to handle multiple inquiries efficiently. This role requires a high school diploma and preferably some experience in customer service. Join us to help enhance customer satisfaction in a dynamic environment.

Qualifications

• Previous experience in customer service or a similar role is preferred.
• A degree in business, communications, or a related field is a plus.

Responsibilities

• Answer incoming calls, emails, or messages from customers.
• Listen to customer concerns and resolve issues in a professional manner.
• Process orders, returns, exchanges, and refunds.
• Maintain in-depth knowledge of the company’s products.
• Offer post-purchase support and troubleshoot issues.
• Document customer interactions and maintain accurate records.
• Build positive relationships with customers.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to stay calm and professional

Good organizational skills

Basic computer skills

Ability to multitask

Education

High school diploma or equivalent

Degree in business, communications, or related field

Job description

A customer service-focused company in Davao del Sur is seeking a Customer Service Representative to assist customers with inquiries, resolve issues, and maintain positive relationships. The ideal candidate should have excellent communication skills and the ability to handle multiple inquiries efficiently. This role requires a high school diploma and preferably some experience in customer service. Join us to help enhance customer satisfaction in a dynamic environment.