Customer Care Specialist | Brand Advocate & Problem Solver

Applied Labs; Taguig; Hybrid; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Long Service Benefits

HMO medical coverage

Life insurance

Annual learning & development budget

Wellness & Perks

Job summary

HelloConnect in Manila is seeking a proactive Customer Service professional to be the first point of contact for customers, delivering outstanding service and representing the brand with enthusiasm. You will provide product knowledge, help customers maximize their subscription, and improve the overall customer journey.

The role emphasizes resolving feedback and complaints, leveraging multiple channels, and aligning with company policies while growing your skills in a dynamic, globally

Qualifications

• At least 1 year of Customer Service Experience in a BPO setup.
• High School Graduate (old curriculum).

Responsibilities

• Being the first point of contact for customers, delivering exceptional service.
• Educate customers on products and app features to maximize subscription value.
• Investigate customer feedback and complaints across the full journey.
• Demonstrate confidence across all contact channels.
• Meet KPIs and targets set by management.
• Check Gmail, Slack, and other channels daily to follow all relevant communications.
• Maintain high accuracy by tracking, reporting and documenting issues.
• Suggest improvements to internal procedures and processes.
• Take initiative on internal projects and contribute as an expert on policies, tools, and systems.

Skills

Customer service

Gmail

Slack

Education

High School Diploma (old curriculum)

Tools

Gmail

Slack

Job description

HelloConnect in Manila is seeking a proactive Customer Service professional to be the first point of contact for customers, delivering outstanding service and representing the brand with enthusiasm. You will provide product knowledge, help customers maximize their subscription, and improve the overall customer journey.

The role emphasizes resolving feedback and complaints, leveraging multiple channels, and aligning with company policies while growing your skills in a dynamic, globally