Customer Experience Specialist — Growth & Wellness Benefits

Applied Labs; Manila; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Competitive Compensation

Wellness & Perks

Growth Opportunities

Dynamic Environment

Work-Life Balance

Job summary

HelloConnect in Manila is seeking a passionate customer service professional to join our growing team. You will be the first point of contact for customers, delivering friendly service, sharing product knowledge, and guiding users through our subscription features.

This on-site role requires at least 1 year in a BPO setting and a high school diploma. You’ll work at our BGC or Bridgetowne/Quezon City locations, collaborating across teams to improve customer satisfaction and brand experience.

Qualifications

• At least 1 year of customer service experience in a BPO setup.
• Able to communicate clearly and professionally with customers.
• Wamiliarity with multiple communication channels such as email, chat, and calls.

Responsibilities

• Be the first point of contact for customers, delivering exceptional service.
• Educate customers on product features and subscription services.
• Investigate feedback and complaints to resolve issues and improve the journey.
• Represent the brand professionally across channels and uphold company policies.

Skills

Customer service

BPO experience

Education

High School Diploma

Job description

HelloConnect in Manila is seeking a passionate customer service professional to join our growing team. You will be the first point of contact for customers, delivering friendly service, sharing product knowledge, and guiding users through our subscription features.

This on-site role requires at least 1 year in a BPO setting and a high school diploma. You’ll work at our BGC or Bridgetowne/Quezon City locations, collaborating across teams to improve customer satisfaction and brand experience.