Cable Service Specialist — Customer Care & Billing

TalentSync Training and Development; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Job summary

TalentSync Training and Development in Cebu City is seeking a Cable Account Agent to be the frontline contact for cable service customers. You will handle account inquiries, billing questions, and basic technical support within a fast-paced call center.

This full-time role emphasizes accuracy in documentation, meeting performance metrics, and promoting service bundles. Strong communication and empathy are essential, with shift-based hours including evenings and weekends.

Qualifications

• Proven experience in customer service or call center roles.
• Excellent verbal and written communication with customers at all levels.
• Strong listening skills, empathy, and problem-solving ability.

Responsibilities

• Handle incoming/outgoing calls for cable service inquiries and issues.
• Process billing inquiries, service upgrades, cancellations; update accounts.
• Provide technical support and troubleshoot cable service problems.
• Document customer information accurately in the system.
• Meet or exceed performance metrics like call handling time and CSAT.
• Follow policies and protect customer data and confidentiality.
• Cross-sell and promote cable packages and promotions.
• Maintain professionalism during high call volumes.

Skills

Customer service

Call center experience

Communication skills

Active listening

Empathy

Problem solving

Multitasking

Shift work

Education

High school diploma

Job description

TalentSync Training and Development in Cebu City is seeking a Cable Account Agent to be the frontline contact for cable service customers. You will handle account inquiries, billing questions, and basic technical support within a fast-paced call center.

This full-time role emphasizes accuracy in documentation, meeting performance metrics, and promoting service bundles. Strong communication and empathy are essential, with shift-based hours including evenings and weekends.