Customer Care & Sales Specialist

Teleperformance; Quezon City; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Salary package up to ₱25,000 monthly

HMO healthcare coverage upon regulariz

Paid comprehensive training

TP Perks Program discounts

Job summary

Teleperformance is seeking Customer Care professionals to join our team at TP Fairview Terraces. You will assist customers with inquiries, manage accounts, navigate products, and perform basic troubleshooting to ensure a smooth customer journey.

The role emphasizes identifying needs, presenting relevant upgrades, and driving satisfaction and sales while delivering empathetic, high-quality support on every contact. On-site work with shifting schedules is required to support global brands.

Qualifications

• At least 12 months (1 year) of Customer Care / BPO experience with at least 1 month of Sales experience.
• High School graduate (Old Curriculum) or Senior High School graduate.
• Good verbal and written communication skills.
• Willing to work on-site at TP Fairview Terraces on shifting schedules.

Responsibilities

• Assist tech and consumer services customers with inquiries, account management, product navigation, and basic troubleshooting.
• Identify customer needs and introduce relevant products, plan upgrades, or service enhancements to drive customer satisfaction and sales.
• Deliver accurate, empathetic solutions while maintaining quality service standards on every contact.

Skills

Communication skills

Customer care

Education

High School diploma

Job description

Teleperformance is seeking Customer Care professionals to join our team at TP Fairview Terraces. You will assist customers with inquiries, manage accounts, navigate products, and perform basic troubleshooting to ensure a smooth customer journey.

The role emphasizes identifying needs, presenting relevant upgrades, and driving satisfaction and sales while delivering empathetic, high-quality support on every contact. On-site work with shifting schedules is required to support global brands.