Customer Care Specialist — Full-Time Support

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 179,000 - 201,000; Full time

Job summary

Work Avenue and Business Solutions Inc. in Roxas City, Capiz is seeking individuals for a customer service role that emphasizes listening, clear communication, and helping customers resolve concerns. This full-time position offers a stable monthly salary and opportunities to grow communication skills.

Ideal candidates are high school graduates with good verbal and written skills, a willingness to learn, and the ability to work well in a team and with assigned schedules.

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate under the K-12 curriculum.
• Good verbal and written communication skills.
• Customer service or call center experience is an advantage, but applicants willing to learn are welcome.
• Able to understand customer concerns and explain information clearly.
• Willing to work full-time and follow the assigned schedule.
• Adaptable, responsible, and comfortable working in a team environment.

Responsibilities

• Understand customer questions and identify what assistance they need.
• Provide clear explanations about services, account information, and available solutions.
• Help address customer concerns while maintaining a respectful and professional approach.
• Check relevant details before providing information or processing requests.
• Keep accurate records of customer interactions and actions taken.
• Refer concerns to the appropriate team when further assistance is needed.
• Follow established procedures and maintain service quality throughout each interaction.

Skills

Verbal communication

Written communication

Customer service experience

Willingness to learn

Teamwork

Education

HS Diploma / High School Graduate

Job description

Work Avenue and Business Solutions Inc. in Roxas City, Capiz is seeking individuals for a customer service role that emphasizes listening, clear communication, and helping customers resolve concerns. This full-time position offers a stable monthly salary and opportunities to grow communication skills.

Ideal candidates are high school graduates with good verbal and written skills, a willingness to learn, and the ability to work well in a team and with assigned schedules.