Customer Success Manager

Acquire Intelligence; Pasig; Presencial; PHP 900.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO coverage for you and family

Yearly kick-off parties

Value Awards

Internal promotions

Training courses

14th Month Pay after 5 years

Paid time off credits

Birthday leave

Descripción de la vacante

Acquire Intelligence is seeking a Customer Success Manager to own the full customer journey from onboarding to renewal and expansion. You will act as trusted advisor to executive sponsors, drive retention and revenue, and partner across Product, Sales, Marketing, Legal, Engineering, and Finance to maximize ROI.

You will manage cross-functional activities, run renewal negotiations with support from the legal team, and ensure customer satisfaction by delivering measurable value from our SaaS

Formación

• Minimum of 2 years customer-facing experience in SaaS or subscription business.
• Experience managing a portfolio of 300+ accounts.
• Experience using Gainsight and Salesforce or similar CRM software.

Responsabilidades

• Own all aspects of customer relationship including renewals and growth.
• Lead account reviews and communicate product value to stakeholders.
• Forecast renewal and upsell opportunities through proactive account management.
• Collaborate with Product, Sales, Marketing, Legal, Engineering, and Finance.

Conocimientos

Customer-facing experience

SaaS

Gainsight

Salesforce

CRM software

Cross-functional collaboration

Communication skills

Herramientas

Gainsight

Salesforce

Descripción del empleo

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Customer Success ManagerOrtigas, Pasig CityUS EST (PH Night Shift) | Onsite | Full-time (Regular)Ready to be the driving force behind customer success and growth? Join a team where your relationships directly shape retention, revenue, and results.ABOUT ACQUIRE INTELLIGENCEAt Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.A SNAPSHOT OF YOUR ROLEAs a Customer Success Manager, you'll be the trusted advisor for a portfolio of customers, guiding them from onboarding through renewal and growth. You'll own the full customer journey, working closely with stakeholders and executive sponsors to understand their goals and ensure they get real value from every product they use.This role sits at the center of customer strategy, revenue retention, and cross-functional collaboration, making it a great fit for someone who thrives on relationships, data, and driving measurable outcomes.WHAT YOU'LL DOStrategic Account OwnershipBecome a trusted advisor to key customer stakeholders and executive sponsors, understanding their business strategy, technical environment, and measures for successOwn all aspects of the customer relationship, including renewals, account growth, product adoption and utilization, ROI, and customer satisfactionLead account reviews with customers to keep them informed of product features and enhancementsMaintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needsRenewal, Retention & GrowthOwn all aspects of the renewal process, including contract and commercial negotiations, with support from the legal teamSet, measure, and achieve or exceed client retention and upsell/cross-sell quotasAccurately forecast renewal, upsell, and cross-sell pipeline through effective proactive account managementIdentify and pursue client upsell opportunities, within and outside existing use cases, partnering with sales on strategic deals where appropriateAnticipate at-risk accounts and mitigate retention risk through client action plans and trainingCross-Functional Collaboration & Best PracticesServe as customer advocate and liaison, collaborating effectively with Product Management, Sales, Marketing, Legal, Engineering, and FinanceContinuously drive product value and ROI by strategically advising clients on product featuresRemain current on industry news and events, proactively identifying impact on customer decisions and strategyDocument best practices and share successes with the teamDocument all customer interactions, tasks, and goals in GainsightA BIT ABOUT YOUMust-HavesMinimum of 2 years customer-facing experience, preferably in a SaaS or subscription business managing a portfolio of 300+ accountsExperience using Gainsight and Salesforce or similar CRM softwareDemonstrated experience and passion for social technologies and the SaaS spaceCustomer-first mentality and a talent for building strong relationshipsExperience working cross-departmentally (Sales, Front-line Customer Service, Product, Engineering) to serve customer needsAbility to prioritize and manage expectations within a fast-paced environmentExcellent written and verbal communication and presentation skillsGood-to-HavesPrior experience supporting US-based clientsFamiliarity with renewal and commercial negotiation processesComfortable working night shift hours aligned to US ESTWHAT SUCCESS LOOKS LIKERetention and upsell/cross-sell targets are consistently met or exceededCustomers view you as a trusted advisor who understands their business and drives real ROIAt-risk accounts are identified early and successfully retained through proactive action plansCustomer interactions and account activity are accurately documented and tracked in GainsightWHY JOIN THE A-TEAM?Come for a career, stay for the fun!Here's what's waiting for you:HMO coverage for you and your familyEpic Yearly Kick-Off Parties with major giveawaysRecognition through our Value Awards — we celebrate your winsReal career growth with opportunities for internal promotionsMeaningful work with talented and supportive teamsYour future matters:900+ internal promotions every yearAccess to 2,700+ leadership training coursesExtra rewards along the way:14th Month Pay after 5 years of continuous serviceEmployee Referral Program — earn up to ₱42,000 per successful hireEnjoy work-life balance:24 Paid Time-Off Credits annually, with leave credits convertible to cashPaid Birthday Leave — celebrate your day your wayWHAT WE VALUEWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Curious and Clever: Smart questions spark smart solutions.Entrepreneurial Energy: Think like an owner. Solve like a founder.Fast with Intent: We move fast and deliver real results.Laugh and Learn: We don't take ourselves too seriously, just our results.What are you waiting for? Come for a career, stay for the fun!Join the A-Team and experience the A-Life!