Customer Care Pro - Pampanga Q4 2026

TaskUs

Angeles

On-site

PHP 246,000 - 312,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Fun and inclusive workplace

Job summary

TaskUs is seeking a Customer Care Specialist in Angeles, Philippines to provide world-class service across phone, email, and live chat. You will resolve inquiries, adhere to KPIs, and document interactions according to SOPs. Fluency in English, high school graduate, and experience with Zendesk and Slack are preferred.

Join a People First culture offering competitive salary, strong benefits, and opportunities for growth within a dynamic, global BPO environment.

Qualifications

High school diploma or equivalent.
Fluent in English; able to read and write in English.
Proficient with Windows/Mac OS, Microsoft Office, and Google apps.
Experience with customer support software like Zendesk.

Responsibilities

Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.
Research and provide accurate and timely responses to inquiries via phone, email, and live chat.
Navigate internal and external documentation to provide world class service.
Identify and escalate priority or unresolved issues to appropriate internal teams.
Route calls and document all customer interactions according to SOP.
Identify, troubleshoot, and communicate emerging trends and patterns in issues.
Maintain high customer satisfaction and adhere to client quality guidelines.
Collaborate with team members and other departments to resolve customer issues.
Participate in mandated trainings and adhere to TaskUs policies.