Customer Care & Online Operations Specialist

J-K Network Services; Makati; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Performance Bonus

Insurance Health & Wellness (HMO)

Job summary

A leading IT service provider in Makati is seeking a Dealing Operations Agent. This full-time on-site position is open to fresh graduates and undergraduates, with a preference for candidates who have experience in customer service. Responsibilities include responding to inquiries via various channels and resolving customer complaints while maintaining records. This position offers competitive performance bonuses and incentives as part of the employment package.

Qualifications

• Bachelor's degree holder.
• Open to fresh graduates and undergraduates.
• 6 months to 1 year of customer service experience is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and provide appropriate solutions.
• Maintain accurate customer records in CRM systems.
• Meet response time and satisfaction targets.

Education

Bachelor's degree

Job description

A leading IT service provider in Makati is seeking a Dealing Operations Agent. This full-time on-site position is open to fresh graduates and undergraduates, with a preference for candidates who have experience in customer service. Responsibilities include responding to inquiries via various channels and resolving customer complaints while maintaining records. This position offers competitive performance bonuses and incentives as part of the employment package.