Customer Care Manager

Cartrack Asia; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Cartrack Asia in the Philippines is seeking a dynamic Customer Care Manager to lead and energize our customer service team. You will drive service excellence, oversee operations, resolve issues, and focus on delivering exceptional experiences that boost satisfaction and retention.

You will set clear goals, develop strategies, coach staff, and produce regular performance reports for management. The ideal candidate holds a Diploma or Bachelor’s degree in Business or related field, has at least

Qualifications

• Diploma or Bachelor’s degree in Business or related field.
• Minimum 7 years’ experience in customer service, preferably in a tech or service-based industry.
• Strong leadership and communication skills.
• Excellent command of English.
• Problem-solving mindset with innovative and customer-focused approach.

Responsibilities

• Lead and motivate a customer care team to achieve service standards and KPIs.
• Define clear goals and implement effective customer service strategies.
• Oversee customer support operations, including issue resolution and escalation.
• Develop initiatives to improve customer satisfaction, loyalty, and retention.
• Provide leadership, training, and guidance to ensure team competency.
• Prepare regular performance and service reports for management review.

Skills

Leadership

Communication

English

Problem-solving

Education

Diploma or Bachelor's Degree in Business or related field

Job description

About the role

We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and retention levels.

Key responsibilities

• Lead and motivate a customer care team to achieve service standards and KPIs.




• Define clear goals and implement effective customer service strategies.




• Oversee customer support operations, including issue resolution and escalation.




• Develop initiatives to improve customer satisfaction, loyalty, and retention.




• Provide leadership, training, and guidance to ensure team competency.




• Prepare regular performance and service reports for management review.

About you

• Diploma or Bachelor\'s Degree in Business or related field.




• Minimum 7 years\' experience in customer service, preferably in a tech or service-based industry.




• Strong leadership and communication skills.




• Excellent command of English.




• Problem-solving mindset with innovative and customer-focused approach.