Customer Care Associate

Risewave Consulting Inc.; Taguig; On-site; PHP 200,880 - 357,120; Full time

Benefits offered by this job

HMO

Job summary

Risewave Consulting Inc. in Taguig is seeking a Customer Care Associate to support members with health, welfare, and pension benefits. The role involves assisting customers by phone, email, and chat, delivering professional service, and handling sensitive information with care.

Open to contract-based employment with potential extensions. Candidates should have 1–3 years in inbound customer service, strong English skills, and competent MS Office use at a fast, team-driven workplace.

Qualifications

• Excellent English communication, verbal and written
• Inbound customer service experience in a call center
• Strong computer navigation and multitasking
• Experience with healthcare/benefits accounts is a plus
• Open to contract-based or project-based employment

Responsibilities

• Respond to customer inquiries with professionalism, empathy, and accuracy
• Explain health, welfare, and pension benefits clearly
• Handle confidential information in compliance with HIPAA and policies
• Maintain accurate documentation of interactions and case notes
• Navigate multiple systems to assist customers efficiently
• Review benefit plan documents to resolve inquiries
• Participate in trainings and team meetings
• Deliver consistent support in a fast-paced environment

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Contract

Job Description

Insurance Health & Wellness

HMO

We are looking for a compassionate and detail-oriented Customer Care Associate to join our team in Taguig. In this role, you will support members by providing accurate information on health, welfare, and pension benefits while delivering excellent customer service through phone, email, and chat channels.

Key Responsibilities

• Respond to customer inquiries with professionalism, empathy, and accuracy
• Explain health, welfare, and pension benefits in a clear and easy-to-understand manner
• Handle confidential customer information in compliance with HIPAA and company policies
• Maintain accurate documentation of customer interactions and case notes
• Navigate multiple systems and tools while assisting customers efficiently
• Review benefit plan documents and internal resources to resolve inquiries
• Participate in trainings, team meetings, and continuous learning activities
• Deliver consistent support in a fast-paced, customer-focused environment

Qualifications

• Excellent English communication skills, both verbal and written
• At least 1–3 years of experience in inbound customer service or call center support
• Strong computer navigation and multitasking skills
• Experience handling healthcare, pension, or employee benefits accounts is an advantage
• Strong analytical, problem-solving, and organizational skills
• Proficient in Microsoft Office applications
• Open to contract-based or project-based employment, subject to extension based on business requirements.