Customer Care Associate

7 Rose Petals Development Corporation; Rizal; On-site; PHP 180,000 - 240,000; Full time

Job summary

7 Rose Petals Development Corporation in the Philippines is seeking a compassionate front desk professional to welcome families, explain services, and coordinate documentation. The role supports ceremonies and ensures protocols are followed with warmth and discretion.

You will handle inquiries, maintain confidential records, and collaborate with church staff, engravers, and maintenance teams. Weekend or holiday work may be required to accommodate services.

Qualifications

• Customer service or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Compassionate, patient, and respectful when dealing with grieving families.
• Organized and detail-oriented.
• Able to handle confidential information appropriately.
• Comfortable working in a church, memorial, or funeral-service environment.
• Willing to work weekends, holidays, or special church occasions when required.

Responsibilities

• Welcome and assist families and visitors with warmth, courtesy, and respect.
• Explain services, procedures, requirements, and available options to clients.
• Coordinate schedules for related activities.
• Assist clients with the completion and processing of necessary documents and requirements.
• Coordinate with personnel, engravers, maintenance staff, and other concerned parties.
• Prepare and verify records, assignments, and related documentation.
• Assist during ceremonies and ensure that the proper procedures are observed.
• Respond to inquiries and concerns professionally and promptly.
• Follow up with families regarding pending requirements, schedules, engraving, and other services.
• Maintain accurate and confidential client records.
• Handle sensitive situations with patience, empathy, and discretion.

Skills

Customer service

Communication

Interpersonal skills

Organized

Discretion

Job description

Provides compassionate and professional customer care to families and individuals using the company's services. The position assists clients throughout the procedures, documentation, and ensures protocols are properly followed.

Key Responsibilities

• Welcome and assist families and visitors with warmth, courtesy, and respect.
• Explain services, procedures, requirements, and available options to clients.
• Coordinate schedules for related activities.
• Assist clients with the completion and processing of necessary documents and requirements.
• Coordinate with personnel, engravers, maintenance staff, and other concerned parties.
• Prepare and verify records, assignments, and related documentation.
• Assist during ceremonies and ensure that the proper procedures are observed.
• Respond to inquiries and concerns professionally and promptly.
• Follow up with families regarding pending requirements, schedules, engraving, and other services.
• Maintain accurate and confidential client records.
• Handle sensitive situations with patience, empathy, and discretion.

Qualifications

• Customer service or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Compassionate, patient, and respectful when dealing with grieving families.
• Organized and detail-oriented.
• Able to handle confidential information appropriately.
• Comfortable working in a church, memorial, or funeral-service environment.
• Willing to work weekends, holidays, or special church occasions when required