Customer Care Associate

NTT DATA North America; Quezon; Vor Ort; PHP 223.000 - 312.000; Vollzeit

Zusammenfassung

NTT DATA, Inc. in the Philippines is seeking a Customer Care Associate to serve as the first point of contact for customers.

You will deliver first-class service, address inquiries and issues, and document interactions with care and accuracy. The role requires excellent English communication, strong written and verbal skills, and the ability to learn quickly while maintaining confidentiality and professionalism across all customer interactions.

Qualifikationen

• Demonstrated passion for customer satisfaction; prior experience is a strong asset.
• Proficient in English communication.
• Experience in food and/or retail environments is a plus.
• Strong written and verbal communication, including typing, spelling, and grammar.
• Able to learn new skills quickly and accurately.
• Advanced PC knowledge and familiarity with system navigation.

Aufgaben

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries/complaints with care and professionalism.
• Respond to complex inquiries and complaints in a well-informed, responsible manner.
• Document interactions and input data for call history and customer fulfillment.
• Remain current on program and product information through continuous learning.
• Maintain confidentiality and adhere to data legislation and service guidelines.

Kenntnisse

Customer service

English

Typing

Communication skills

PC proficiency

Spelling and grammar

Problem solving

Jobbeschreibung

Position Overview

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Status

Full Time

Hours of Work

Monday-Sunday 8:00am-12:00am EST

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.