Customer Care Associate

NTT DATA, Inc.; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

NTT DATA, Inc. is seeking a Customer Care Associate in Metro Manila to be the first contact with customers and a brand ambassador. You will address inquiries, resolve issues, and ensure a high level of service with care and empathy.

The role requires effective communication and the ability to handle multiple tasks in a fast-paced environment. Hours are Monday through Sunday with shifts; this is a full-time on-site position in the Philippines.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Excellent written and spoken English.
• Ability to learn new skills quickly and adapt to change.
• Strong oral and written communication, including typing, spelling and grammar.

Responsibilities

• Deliver first-class service by assessing and responding to customer needs with sound judgment.
• Respond to inquiries and complaints professionally to fulfill customer requests.
• Handle complex inquiries and complaints accurately using available resources.
• Complete documentation for each interaction and update call history or notify third parties as needed.
• Stay current on product and program information through continuous learning.
• Maintain confidentiality and comply with data handling guidelines.

Skills

Customer service

Communication skills

Problem solving

Typing

Data entry

Empathy

Attention to detail

Tools

PC proficiency

Job description

Position Overview:

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Overview:

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Status:

Full Time

Hours of Work:

Monday-Sunday 8:00am-12:00am EST

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.