Customer Care Associate

NTT DATA Services; Quezon; Vor Ort; PHP 167.000 - 234.000; Vollzeit

Zusammenfassung

NTT DATA, Inc. in the Philippines seeks a Customer Care Associate to be the frontline brand ambassador, addressing customer questions and resolving issues with empathy and professionalism.

You will handle inquiries, document interactions, and stay updated on products while maintaining confidentiality and adhering to company guidelines. This full-time role requires flexible shifts and a commitment to delivering exceptional service.

Qualifikationen

• Passion for customer satisfaction with prior experience a strong asset.
• Proficient in English.
• Experience in interactive customer service environment preferred.
• Experience in food or retail industry considered an asset.
• Strong written and spoken communication, including typing and grammar.
• Ability to adapt to change and learn quickly.
• PC literacy and basic system navigation.
• Positive, empathetic, professional communication.
• Tactful and diplomatic in customer interactions.
• Ability to handle complex inquiries and follow company policies.
• Able to work all required shifts.

Aufgaben

• Deliver first class service by assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries/complaints with due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and input data for call history, messages to third parties, and initiate customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality and adhere to data legislation and service guidelines.

Jobbeschreibung

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As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Status: Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.