Customer Care Associate

NTT America, Inc.; Quezon; Vor Ort; PHP 279.000 - 391.000; Vollzeit

Zusammenfassung

NTT America, Inc. is seeking a Customer Care Associate to serve as a brand ambassador and first point of contact for customers. The role emphasizes solving customer issues with empathy and delivering exceptional service in a caring manner.

A full-time position with evening and weekend shifts to align with EST business hours. Responsibilities include handling inquiries, documenting interactions, and maintaining data accuracy while upholding confidentiality and company policies.

Qualifikationen

• Experience delivering customer satisfaction is a strong asset.
• Must be fluent in English (spoken and written).
• Experience in food/retail industries is advantageous.
• Excellent oral and written communication; includes typing, spelling and grammar.

Aufgaben

• Provide first-class service by assessing customer needs and offering solutions.
• Respond to inquiries and complaints with professionalism and care.
• Handle complex inquiries in a well-informed and accurate manner.
• Document interactions and input data for call history and follow-up with third parties as required.
• Stay updated on product information through continuous learning.
• Maintain confidentiality and comply with data privacy regulations.

Kenntnisse

Customer service

Communication skills

Typing

Spelling

Grammar

Adaptability

Confidentiality

Jobbeschreibung

Position Overview:

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Status: Full Time

Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.