Customer Care Associate

NTT DATA, Inc.; Manila; A distancia; PHP 300.000 - 480.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. is seeking a Digital Customer Service Representative to serve as the initial point of contact for customers. The role emphasizes caring, accurate responses and a commitment to making every interaction enjoyable.

The position is full-time with shifts across a broad schedule, supporting a global customer base. The ideal candidate demonstrates passion for customer satisfaction, strong English communication, and the ability to learn quickly while maintaining confidentiality and

Formación

• Experience in customer service is a strong asset.
• Excellent written and spoken English communication.
• Comfortable working in a fast-paced environment.

Responsabilidades

• Deliver first class service by assessing customer needs and offering solutions.
• Respond to inquiries and complaints with professional care.
• Address complex inquiries with accurate information and resources.
• Document interactions and update call history and third-party messaging as needed.
• Keep up-to-date on product information and company guidelines.

Conocimientos

Customer service

English proficiency

Communication skills

Problem solving

Data entry

Descripción del empleo

Job Description:

"Position Overview:

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative
Position Status: Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.