Customer Care Analyst

AIA (Web); Makati; On-site; PHP 300,000 - 520,000; Full time

Job summary

MediCard Phils., Inc. is seeking assertive and energetic Corporate Care Officers to ensure satisfaction of partners, intermediaries, and mutual clients. You will manage onboarding, after-sales activities, and renewals while identifying upsell opportunities to grow the account portfolio.

Focus will be on building productive relationships through data-driven insights, coordinating with internal teams, and upholding Medicard’s service standards across clinics and partners.

Qualifications

• Corporate Care Officers must ensure partners/intermediaries and mutual clients/accounts are satisfied with Medicard services.
• Experience in onboarding and after-sales of accounts is preferred.
• Ability to identify upselling and cross-selling opportunities through data-driven insights.

Responsibilities

• Is involved in the on- boarding and after- sales of the accounts.
• Developing and maintaining productive relationships with partners/intermediaries anchored on data and metrics/ measures' results.
• Understanding the partner/intermediaries’ market and client portfolio thus being able to provide service levels and identify upselling and cross-selling opportunities.
• Train, Influence, Inspire and Lead other Corporate Care Officers and Associates via regular coaching and mentoring sessions.
• Work closely with internal stakeholders, e.g., Operations.
• Conduct required initiatives and activities as outlined in the strategies of the division and Medicard.
• Provides computation, recommendation and/or approval of rates and benefits for the renewing accounts.
• Performs other tasks as required by Medicard’s management.
• Is of 100% integrity in all tasks and engagements.
• Fully represents the Medicard brand while performing any tasks and engagements.

Job description

MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCardnow boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCardis currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

Corporate Care Officers must ensure that partners/ intermediaries and mutual clients/accounts are satisfied/ delighted with the Company’s (Medicard) services at all times. This will in turn complete the sales cycle that brings in repeat/ renewal business. They also need to inform their Company of new contacts/partners and new sales & marketing opportunities that may arise from up-selling and cross-selling discussions with existing and newly- onboarded partners. Effectively managerenewalbusiness engagement with partners/ intermediaries by performingregularbusinessreviewsand touch point meetingsthataimsto help manage the account’s/ the portfolio’sMedicardhealth solutions(based on agreed KPIs).

• Is involved in theon- boarding andafter- salesof the accounts;
• Developing andmaintainingproductive relationships with partners/ intermediaries anchored on data and metrics/ measures’ results;
• Understanding the partner/ intermediaries’ market and client portfolio thus being able to provide service levels agreed and being able toidentifyupselling and cross- selling/potential business opportunities; includes business and healthcare insights;
• Train, Influence, Inspire and Lead other CorporateCareOfficersand Associatesvia regular coaching and mentoring sessions apart from the operational requirements of daily activity management;
• Work closelywithinternal stakeholdersie.Operations
• Conduct required initiatives and activities as outlined in the strategies of the division andMedicard
• Provides computation, recommendation and/ orapproval of rates and benefits for therenewingaccounts.
• Performs other tasks as required byMedicard’smanagement.
• Is of100% integrity in all tasks and work requirements and engagements.
• FullyrepresentstheMedicardbrand while performingany and alltasks and work requirements and engagements.