Customer Care Analyst

AIA Hong Kong and Macau; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

MediCard Phils., Inc. in Makati is seeking a proactive Corporate Care Officer to nurture partner and intermediary relationships, ensuring renewal and satisfaction with MediCard's health solutions.

This role focuses on maintaining service quality across accounts and driving ongoing engagement. As part of the corporate care team, you will onboard new partners, conduct regular business reviews, and work with Operations to implement strategies.

Qualifications

Responsibilities

• Develop, maintain productive relationships with partners/intermediaries anchored on data-driven metrics and results.
• On-boarding and after-sales management of accounts; renewal-focused engagement with partners.
• Train, influence, and mentor other Corporate Care Officers and Associates.
• Work closely with internal stakeholders such as Operations to execute strategies.

Skills

Job description

## Customer Care Analyst지원locations: Makati, PH-MPItime type: Full timeposted on: 오늘 공고time left to apply: 종료일: 2026년 9월 23일(남은 지원 기간: 30일 이상)job requisition id: JR-67658**MediCard Phils., Inc.** is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.**MediCard**now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.**MediCard** is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:Corporate Care Officers must ensure that partners/ intermediaries and mutual clients/accounts are satisfied/ delighted with the Company’s (Medicard) services at all times. This will in turn complete the sales cycle that brings in repeat/ renewal business. They also need to inform their Company of new contacts/partners and new sales & marketing opportunities that may arise from up-selling and cross-selling discussions with existing and newly- onboarded partners.Effectively manage renewal business engagement with partners/ intermediaries by performing regular business reviews and touch point meetings that aims to help manage the account’s/ the portfolio’s Medicard health solutions (based on agreed KPIs). •Is involved in the on- boarding and after- sales of the accounts; •Developing and maintaining productive relationships with partners/ intermediaries anchored on data and metrics/ measures’ results; •Understanding the partner/ intermediaries’ market and client portfolio thus being able to provide service levels agreed and being able to identify upselling and cross- selling/ potential business opportunities; includes business and healthcare insights; Train, Influence, Inspire and Lead other Corporate Care Officers and Associates via regular coaching and mentoring sessions apart from the operational requirements of daily activity management; •Work closely with internal stakeholders ie. Operations •Conduct required initiatives and activities as outlined in the strategies of the division and Medicard •Provides computation, recommendation and/ or approval of rates and benefits for the renewing accounts. •Performs other tasks as required by Medicard’s management. •Is of 100% integrity in all tasks and work requirements and engagements. •Fully represents the Medicard brand while performing any and all tasks and work requirements and engagements.