Customer Care Analyst

AIA Hong Kong and Macau; Manila; On-site; PHP 279,000 - 502,200; Full time

Job summary

MediCard Phils., Inc. is seeking a Customer Care Analyst in Makati to ensure partner and intermediary satisfaction and support renewal activities through regular reviews and touchpoints.

You will build and maintain productive relationships with partners, identify upsell/cross-sell opportunities, and oversee onboarding and after-sales support for accounts while collaborating with operations to meet KPIs.

Qualifications

• Experience in customer care or account management preferred.
• Strong communication and relationship-building skills.
• KPI-driven performance and renewal experience advantageous.

Responsibilities

• Manage renewal engagements with partners/intermediaries through regular reviews and touchpoints.
• Develop and maintain productive relationships with partners anchored on data and metrics.
• Identify upselling and cross-selling opportunities with existing and new partners.
• Oversee onboarding and after-sales support for accounts and provide guidance to teams.
• Coach and mentor colleagues to achieve department goals and uphold brand standards.

Job description

## Customer Care AnalystApplylocations: Makati, PH-MPItime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 23, 2026 (30+ days left to apply)job requisition id: JR-67658**MediCard Phils., Inc.** is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.**MediCard**now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.**MediCard** is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:Corporate Care Officers must ensure that partners/ intermediaries and mutual clients/accounts are satisfied/ delighted with the Company’s (Medicard) services at all times. This will in turn complete the sales cycle that brings in repeat/ renewal business. They also need to inform their Company of new contacts/partners and new sales & marketing opportunities that may arise from up-selling and cross-selling discussions with existing and newly- onboarded partners.Effectively manage renewal business engagement with partners/ intermediaries by performing regular business reviews and touch point meetings that aims to help manage the account’s/ the portfolio’s Medicard health solutions (based on agreed KPIs). •Is involved in the on- boarding and after- sales of the accounts; •Developing and maintaining productive relationships with partners/ intermediaries anchored on data and metrics/ measures’ results; •Understanding the partner/ intermediaries’ market and client portfolio thus being able to provide service levels agreed and being able to identify upselling and cross- selling/ potential business opportunities; includes business and healthcare insights; Train, Influence, Inspire and Lead other Corporate Care Officers and Associates via regular coaching and mentoring sessions apart from the operational requirements of daily activity management; •Work closely with internal stakeholders ie. Operations •Conduct required initiatives and activities as outlined in the strategies of the division and Medicard •Provides computation, recommendation and/ or approval of rates and benefits for the renewing accounts. •Performs other tasks as required by Medicard’s management. •Is of 100% integrity in all tasks and work requirements and engagements. •Fully represents the Medicard brand while performing any and all tasks and work requirements and engagements.*You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*