Customer Care Analyst

AIA Hong Kong and Macau; Hinoba-an; On-site; PHP 335,000 - 614,000; Full time

Job summary

MediCard Phils., Inc. is seeking assertive and energetic individuals to manage key accounts and broker relationships. The role focuses on maintaining high satisfaction, growing revenue, and serving as the primary interface for assigned accounts across hospitals and clinics nationwide.

Responsibilities include developing account strategies, collaborating with channels, and pursuing new sales opportunities to promote MediCard's health maintenance products.

Responsibilities

• Manage and grow a defined customer base (e.g. high net worth individuals) or intermediaries (e.g. brokers) to ensure high satisfaction and revenue growth.
• Develop strategies and goals for development and management of assigned accounts in collaboration with relevant channels.
• Serve as the primary interface for accounts and provide day-to-day support, service, and advice as appropriate.
• Identify and develop new sales opportunities by creating demand and awareness of MediCard's products among existing accounts.

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

• Responsible for ensuring a high level of satisfaction and increased revenue through building and maintaining effective long-term relationships with a defined customer base (e.g. high net worth individuals) or intermediary (e.g. brokers)
• Develop strategies and goals for the development and management of assigned accounts in collaboration with relevant channels
• Serve as the primary interface for the accounts and provide day-to-day support, service and advice as appropriate
• May identify, develop and close new sales opportunities by creating demand and awareness of Medicard's products among existing accounts
• May be involved in the acquisition of new accounts