Customer Care Agent — Onsite, Manila

Telesys BPO; Parañaque; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Performance bonus

Paid vacation

Paid sick leave

Career development

Wellness programs

Employee discounts

Inclusive workplace

Job summary

Telesys BPO is seeking a Call Center Agent to join our on-site team in Paranaque. The role requires handling customer inquiries, resolving concerns, and delivering excellent service in a fast-paced environment. High school completion is acceptable, with college level or degree being an advantage.

We offer performance-based incentives, paid leave, and opportunities for career growth in a diverse and supportive workplace. Training will be provided to new hires, and night/weekend shifts may apply.

Qualifications

• High School graduate; college level or degree is an advantage.
• Strong written and verbal communication skills.
• Open to applicants with or without BPO experience.
• Ability to work in a fast-paced, high-volume call environment.
• Customer service experience is a plus (training provided).
• Amenable to shifting schedules, including nights, weekends, and holidays.

Responsibilities

• Serve as the first point of contact for customers, handling inquiries.
• Resolve customer concerns and deliver top-tier service with every interaction.

Skills

Communication skills

Customer service

Adaptability

Education

High School diploma

Job description

Telesys BPO is seeking a Call Center Agent to join our on-site team in Paranaque. The role requires handling customer inquiries, resolving concerns, and delivering excellent service in a fast-paced environment. High school completion is acceptable, with college level or degree being an advantage.

We offer performance-based incentives, paid leave, and opportunities for career growth in a diverse and supportive workplace. Training will be provided to new hires, and night/weekend shifts may apply.