Customer Care Agent – Engage 2025

cnx; Makati; On-site; PHP 223,000 - 312,000; Full time

Job summary

Concentrix Makati is seeking a Customer Service Associate for the ANE iRecruit Engage 2025 program. You will support client operations, address inquiries, and resolve issues while maintaining KPI performance. Greet customers professionally and build rapport.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication, and solid PC skills. You will multitask in a fast-paced setting, work well in a team or independently, and adapt to shift

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Multitask in a fast-paced environment.
• Team player and able to work independently.
• Demonstrate patience in all customer contact situations.
• Able to rotate shifts as needed.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen to customer needs and demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Detail-oriented

Adaptability

PC skills

Education

High school diploma

Job description

Concentrix Makati is seeking a Customer Service Associate for the ANE iRecruit Engage 2025 program. You will support client operations, address inquiries, and resolve issues while maintaining KPI performance. Greet customers professionally and build rapport.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication, and solid PC skills. You will multitask in a fast-paced setting, work well in a team or independently, and adapt to shift