Customer and Store Experience Associate

AIRR Labs; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

AIRR Labs in Manila, Philippines, seeks a Customer and Store Experience Associate to own online store experience and customer engagement for a portfolio of brand partners. You will manage store presentation across ecommerce platforms, websites and social media to ensure engaging, on-brand storefronts.

You will analyze customer interactions, support inquiries with prompt professionalism, and collaborate with the Digital Brand Manager on campaigns to drive growth in Southeast Asia.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze multiple data sets.
• Attention to detail and a creative, multimedia-savvy mindset.
• Ability to build rapport and collaborate with others within the company and externally.

Responsibilities

• Perfect store online experience for assigned brands — executing and managing store presentation across ecommerce platforms, website, and social media
• Content freshness and consistency — collating and updating online assets and e-tail content to keep every brand touchpoint on-brand and engaging
• Customer experience and communication — managing all consumer communication across ecommerce platforms, resolving inquiries with prompt, professional support
• Campaign support — working with the Digital Brand Manager to implement campaigns and assess promo effectiveness for continuous improvement
• Customer insight — analyzing online customer behavior to inform store design choices and identify customer needs that drive satisfaction and conversion

Skills

Verbal communication

Written communication

Data analysis

Attention to detail

Job description

We're hiring: Customer and Store Experience Associate | Manila, Philippines

A fast-growing eCommerce enabler operating across Southeast Asia's biggest marketplaces is looking for a Customer and Store Experience Associate to own online store experience and customer engagement for a portfolio of brand partners.

About the company:

• Southeast Asia-based eCommerce enabler managing brand partner stores across ecommerce platforms, websites, and social media accounts
• Growing brand portfolio with a strong focus on delivering a consistent, high-impact online store experience
• Fast-paced, high-growth environment where brand storytelling and customer experience drive business growth

What you’ll own:

• Perfect store online experience for assigned brands — executing and managing store presentation across ecommerce platforms, website, and social media
• Content freshness and consistency — collating and updating online assets and e-tail content to keep every brand touchpoint on-brand and engaging
• Customer experience and communication — managing all consumer communication across ecommerce platforms, resolving inquiries with prompt, professional support
• Campaign support — working with the Digital Brand Manager to implement campaigns and assess promo effectiveness for continuous improvement
• Customer insight — analyzing online customer behavior to inform store design choices and identify customer needs that drive satisfaction and conversion

What you bring:

• Internship experience in e-commerce, customer service, or administrative roles is an advantage
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze multiple data sets
• Attention to detail and a creative, multimedia-savvy mindset
• Ability to build rapport and collaborate with others within the company and externally

Why this role:

• Real scope — shape the online store experience and customer journey for real brand partners, not just execute tasks
• SEA scale — work at the center of Southeast Asia's eCommerce boom across multiple ecommerce platforms and brands
• Brand impact — your creativity and customer care directly shape how shoppers experience and engage with the brands you support