Customer Advocate (Email Support-Work From Home)

Sprout Solutions Phil.; Taguig; Remote; PHP 180,000 - 260,000; Full time

Benefits offered by this job

Work from home

Job summary

Sprout Solutions Philippines is seeking a Customer Advocate to handle email support from home. The role focuses on solving client concerns with clear, timely communication and educating clients to become proficient with Sprout products.

The ideal candidate has payroll knowledge, strong listening skills, and is a collaborative team player capable of multitasking in a remote setup.

Qualifications

• A team-player attitude is essential.
• Solutions driven and creative problem solver.
• At least 1 year experience in Philippine payroll.
• Preferably HR/Payroll experience.
• Good listening and comprehension skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Provide solutions to client concerns with clear and timely communication.
• Educate clients to make them experts of Sprout products.
• Collaborate with Sprout resources to solve client issues.
• Follow a methodical escalation process.
• Schedule calls with clients when needed.
• Contribute to the product Knowledge Base.

Skills

Team player

Solutions oriented

Payroll knowledge

Multitasking

Communication skills

Job description

Customer Advocate (Email Support-Work From Home)

Job Openings Customer Advocate (Email Support-Work From Home)

About the job Customer Advocate (Email Support-Work From Home)

MAIN AREA OF RESPONSIBILITY:

The primary responsibility of a Customer Advocate is to provide solutions to clients concerns raised with clear and timely communication. CAs are skilled subject matter experts with which customers can rely on for answers. They are the first contact of clients for inquiries & concerns.

TASKS:

• Goal is to make clients experts of Sprout products by educating them through any type of customer engagement.
• Collaborate with different resources and teams in Sprout to solve client issues
• Follow a methodical escalation process.
• Work closely with both clients and the Sprout team to identify needs and provide solutions, and ensure that the clients are updated timely and accurately.
• Have scheduled calls to clients as needed.
• Help clients become experts by contributing to the product Knowledge Base.

QUALIFICATIONS | COMPETENCIES:

• A team-player attitude is essential.
• Has to be solutions driven and creative problem solver
• Customer Support experience is not required but preferred.
• Preferably with HR/Payroll experience
• At least 1 year experience in Philippine payroll.
• Ability to multitask, prioritize, and manage time effectively
• Has a methodical approach in explaining processes
• Good listening and comprehension skills.
• Resourceful and creative problem solver
• Good collaboration skills and a team-player attitude.