Customer Account Assessment Analyst

LexisNexis; Manila; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis seeks a Customer Account Assessment Analyst in Manila to perform reverification reviews for existing customer accounts, applying company standards and regulatory requirements. You will document findings and render pass/fail decisions with minimal supervision.

Responsibilities include managing multiple reverification projects, supporting sales and customers, and maintaining audit-ready records using internal systems.

Qualifications

• Bachelor’s degree required.
• At least two years of relevant experience.
• Strong analytical, research, and decision-making skills.
• Excellent written and verbal communication, with a professional customer-service approach.

Responsibilities

• Execute reverification reviews for existing LexisNexis customer accounts across verticals and products.
• Validate business legitimacy via corporate-record research and sensitive-data searches.
• Adjudicate findings and determine a pass or fail with minimal managerial assistance.
• Maintain audit-ready records and support account-access changes as needed.

Skills

Analytical skills

Research skills

Decision making

Written and verbal communication

Organization

Customer service

Microsoft Office

AI & automation tools curious

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Customer Account Assessment Analyst independently performs recredentialing and reverification reviews for assigned existing customers. The role applies company standards and applicable regulatory requirements consistently, evaluates business legitimacy and permissible use, documents findings, and makes well-supported account decisions with minimal managerial guidance.Customer Reverification and AssessmentExecute assigned reverification reviews for existing RELX customer accounts across business verticals and credentialed products, including current and future products or services that provide access to Regulated Public Records or Sensitive Personally Identifiable Information (SPII).Validate business legitimacy through corporate-record research and sensitive-data searches.Locate and analyze customer contracts, product access, and stated permissible uses.Assess findings against established credentialing standards and regulatory requirements.Determine and document a pass or fail outcome with minimal managerial assistance.Manage multiple reverification projects concurrently while maintaining quality, accuracy, and timeliness.Alert List and Security-Related ReviewsProcess assigned monthly Alert List reverifications and RELX Security-related reverifications.Apply the appropriate review process, including enhanced procedures when a case requires greater depth or specialized analysis.Adjudicate findings and determine a clear, supportable pass or fail status.Customer and Sales SupportProvide timely, professional support to customers and sales partners throughout the assessment process.Respond to phone calls and emails clearly, accurately, and courteously.Explain requirements, request needed information, and address questions with minimal managerial involvement.Maintain effective working relationships while upholding credentialing and compliance standards.Systems, Documentation, and Account MaintenanceMaintain complete, accurate, and audit-ready records of each review and its final disposition.Use Ajax, or a future Governance, Risk, and Compliance (GRC) platform, to track documents, notes, review progress, and final status.Use internal systems such as MBS, MBSi, MyLexis, and GCRM to locate customer information and, when required, support account-access changes or downgrades.Follow documentation standards so another reviewer can understand the evidence considered, analysis performed, and decision reached .Qualifications:Bachelor’s degree holderAt least two years of relevant experience.At least two years of customer service experience, including successful management of customer and sales interactions with minimal managerial involvement.Strong analytical, research, and decision-making skills.Ability to evaluate complex information, identify inconsistencies, and reach well-supported conclusions.Excellent written and verbal communication skills, with a professional customer-service approach.Strong organization, prioritization, and case-management skills, including the ability to manage concurrent assignments.Sound judgment, attention to detail, and commitment to consistent application of standards.Proficiency with Microsoft Office applications and the ability to learn specialized internal systems.Demonstrates curiosity, adaptability, and a willingness to leverage emerging technologies, including AI and automation tools, to improve operational efficiency and effectiveness.Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.Must be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 monthsWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .Please read our Candidate Privacy Policy .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights .