Cunard Reservations Specialist — Remote (Post-Training)

Holland America Line Inc; Metro Manila; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Cruise Administration Services, Inc. (CASI) seeks an Agent, Cunard Reservations to deliver polished reservation and guest-support services from Metro Manila for Cunard guests and regional partners across Australia, North America, Japan and designated Asia markets.

The role involves handling inquiries, preparing quotations, processing payments, and converting enquiries into bookings, with a strong focus on first-contact resolution and guest care.

Qualifications

• Minimum 1 year of experience in customer service or reservations.
• Experience with booking or customer-management systems.
• Proficient in written and spoken English for multi-market support.

Responsibilities

• Provide guest service, reservation assistance and new booking support for Australia and North America.
• Prepare accurate quotations, explain fare rules and convert inquiries into bookings.
• Document all booking details and guest preferences in required systems.

Skills

Customer service

Reservations

Microsoft Office

English proficiency

Telephone & digital support

Tools

POLAR

Siebel

Salesforce

CXone

Job description

Cruise Administration Services, Inc. (CASI) seeks an Agent, Cunard Reservations to deliver polished reservation and guest-support services from Metro Manila for Cunard guests and regional partners across Australia, North America, Japan and designated Asia markets.

The role involves handling inquiries, preparing quotations, processing payments, and converting enquiries into bookings, with a strong focus on first-contact resolution and guest care.