Cunard Reservations Specialist – Manila (Remote After Training)

Carnival Corporation; Manila; Hybrid; PHP 360,000 - 480,000; Full time

Job summary

Carnival Cruise Line's CASI unit in the Philippines seeks an Agent for Cunard Reservations in Metro Manila. You will handle guest inquiries, prepare quotations, process deposits/payments and convert enquiries into bookings across Australia and North America, while addressing Japan and Asia markets via written channels.

Role emphasizes service, accuracy and guest care, with performance measured by satisfaction, booking quality, and revenue outcomes.

Qualifications

• Minimum 1 year of experience in customer service, reservations or a travel-related guest-facing environment.
• Proven ability to deliver accurate, high-quality service across reservations, retention and booking objectives.
• Proficiency with booking or customer-management systems and Microsoft Office applications (Outlook, Word, Excel).
• Professional written and verbal English suitable for international support.
• Willingness to work shifts aligned to regional business hours, including weekends and holidays.

Responsibilities

• Provide guest service, reservation assistance and new booking support for Australia and North America through approved channels.
• Guide guests through the reservation journey, prepare accurate quotations and document bookings and payments.
• Identify opportunities to enhance guest experience with upgrades and ancillary products while maintaining compliance.
• Support existing reservations from confirmation through the pre-cruise journey using telephone and digital channels.

Skills

Customer service experience

Reservation systems

Microsoft Office (Outlook, Word, Excel

Tools

POLAR

Siebel

Salesforce

CXone

Job description

Carnival Cruise Line's CASI unit in the Philippines seeks an Agent for Cunard Reservations in Metro Manila. You will handle guest inquiries, prepare quotations, process deposits/payments and convert enquiries into bookings across Australia and North America, while addressing Japan and Asia markets via written channels.

Role emphasizes service, accuracy and guest care, with performance measured by satisfaction, booking quality, and revenue outcomes.