CTC Contract & Billing Analyst

Xerox Philippines; Lapu-Lapu; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Xerox Philippines is seeking a CTC Analyst to support customer conversions to CTC and provide back-office support for contract setup, tax configuration, billing, and presentment.

You will work with customers, conversion teams, and Services Billing partners, resolving complex issues and ensuring accurate billing configurations. This role also requires a degree and billing experience, with strong Excel and Oracle knowledge.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of billing experience in corporate or financial settings.
• Strong MS Office skills (Excel, PowerPoint, Word).
• Fluent English with strong written and verbal communication.
• Strong customer support and stakeholder engagement skills.
• Attention to detail with ability to multi-task.
• Effective communication with customers, partners, and internal teams.

Responsibilities

• Support CTC conversion for billing, presentment, and CTC-CMT processes for new and existing customers.
• Research and set invoice preferences for contracts.
• Resolve Oracle CTC issues via investigation, root cause analysis, escalations, and ticket workflows.
• Test solutions and produce Oracle queries and data exports.
• Configure tax exemptions, including partial tax requirements.
• Ensure proper legal linkage of CHI Customer Numbers and accurate customer information in CTC.
• Lead workflow activities related to consolidated billing, bill-by-date, credits, and additional billing.
• Create and update SOPs and process documentation.
• Support audit compliance and participate in best-practice sharing and team engagement initiatives.

Skills

Fluent English

Communication skills

Data analysis

Attention to detail

Teamwork

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Oracle CTC knowledge

XSITE-to-CTC conversions knowledge

Job description

Xerox Philippines is seeking a CTC Analyst to support customer conversions to CTC and provide back-office support for contract setup, tax configuration, billing, and presentment.

You will work with customers, conversion teams, and Services Billing partners, resolving complex issues and ensuring accurate billing configurations. This role also requires a degree and billing experience, with strong Excel and Oracle knowledge.