CSR - Voice - College Under Grad

SPi Global (now Straive); Calamba; On-site; PHP 223,000 - 357,000; Full time

Job summary

SPi Global (Straive) in Laguna, Philippines is seeking a Customer Service Associate to respond to inquiries via phone, email, and live chat. The role focuses on providing accurate information, maintaining detailed records, and meeting call handling targets.

The ideal candidate has strong communication and active listening skills, basic English proficiency, and the ability to multi-task and adapt to different personalities. Night shifts are required to meet operations.

Qualifications

• Experience in handling customer inquiries by phone, email, or chat.
• Strong focus on customer satisfaction and ability to adapt to different personalities.
• Excellent verbal and written communication and presentation skills.
• Proficiency in basic conversational English for effective communication.

Responsibilities

• Respond to customer inquiries via phone, email, live chat.
• Provide accurate, complete information using the right methods/tools.
• Maintain detailed records of customer interactions and transactions.
• Meet personal and team call handling targets.
• Candidates must work night shifts exclusively.
• Follow communication procedures, guidelines, and policies.
• Coordinate with internal departments to resolve issues.

Skills

Customer service

Active listening

Communication skills

Time management

Education

2 yrs college under graduate or 72 units

Job description

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

• Meet personal/customer service team targets and call handling quotas.

• Candidates must be available to work night shifts exclusively to meet operational requirements.

• Follow communication procedures, guidelines, and policies.

• Coordinate with internal departments to resolve customer issues efficiently.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications:

• Completed 2yrs College Under Graduate or completed 72 Units in College.

• Strong phone contact handling skills and active listening.

• Customer orientation and ability to adapt/respond to different types of personalities.

• Excellent communication and presentation skills.

• Basic conversational English proficiency required for effective communication and presentation.

• Ability to multi-task, prioritise, and manage time effectively.