CSR | UPA | Work Onsite

GDV BUSINESS SERVICES CO.; Bicol Region; On-site; PHP 201,000 - 268,000; Full time

Job summary

GDV BUSINESS SERVICES CO. in the Philippines seeks a customer service representative to handle inquiries via phone, email, or chat and resolve issues promptly. You will troubleshoot problems, escalate complex concerns, and maintain precise records in the CRM system.

The role requires strong English communication, basic computer skills, and willingness to work shifting schedules, including nights, weekends, and holidays in a fast-paced environment.

Qualifications

• High School graduate as listed in the ad.
• 1 month of customer service or call center experience.
• Strong verbal and written communication skills in English.
• Basic computer navigation and familiarity with CRM or support software.

Responsibilities

• Handle inquiries via phone, email, or chat and resolve issues promptly.
• Troubleshoot problems and escalate complex concerns.
• Update and maintain accurate customer records and logs in the system.
• Follow scripts and quality standards to ensure a high-quality customer experience.

Skills

Customer service

Communication skills

English proficiency

CRM familiarity

Problem solving

Multi-channel support

Education

High School Diploma (Old Curriculum)

Senior High School Diploma (K-12)

Tools

CRM software

Ticketing system

Job description

About the role

Handle incoming inquiries via phone, email, or chat, addressing customer issues promptly and professionally. Troubleshoot problem areas, provide accurate solutions, and elevate complex concerns to higher-tier support when needed. Update and maintain accurate customer records, logs, and transaction details in the system.

Key responsibilities

• Handle incoming inquiries via phone, email, or chat, addressing customer issues promptly and professionally
• Troubleshoot problem areas, provide accurate solutions, and elevate complex concerns to higher-tier support when needed
• Update and maintain accurate customer records, logs, and transaction details in the system
• Follow established operational processes, quality standards, and script guidelines to ensure a high-quality customer experience

About you

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate (K-12)
• Minimum of 1 month of customer service or call center experience
• Strong verbal and written communication skills in English
• Basic computer navigation skills and familiarity with CRM systems or support software
• Willingness to work in a shifting schedule environment, including night shifts, weekends, and holidays
• Maintain punctual attendance and consistent performance under minimal supervision
• Easily adapt to policy updates, campaign process changes, and fast‑paced operational demands