Pharmacy Support Call Center Specialist – 24/7

Nezda Technologies, Inc.; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative to deliver payment assistance solutions such as co-pay cards or vouchers. You will be the primary contact for patients, pharmacies and medical professionals using an internal health program, handling activations, eligibility checks and benefit explanations.

The role requires 2–3 years of call center experience, preferably in healthcare, with on-site work in Taguig.

Qualifications

• 2-3 years of call center experience (voice/blended) required, healthcare preferred.
• High School Diploma or equivalent.
• Experience in medical claim processing is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalated issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Work in flexible, shifting schedules (24/7 support) and onsite in Taguig.

Skills

Call center experience

Healthcare experience

Education

High School Diploma

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative to deliver payment assistance solutions such as co-pay cards or vouchers. You will be the primary contact for patients, pharmacies and medical professionals using an internal health program, handling activations, eligibility checks and benefit explanations.

The role requires 2–3 years of call center experience, preferably in healthcare, with on-site work in Taguig.