Pharmacy Support Specialist (24/7 Call Center)

IQVIA LLC; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

IQVIA LLC in Taguig, Philippines, is seeking a Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. The role handles card activations, program eligibility and explanations of benefits, with 24/7 support and onsite work in Taguig.

The position may start as a contract role via an external agency with conversion potential to a full-time IQVIA employee.

Qualifications

• 2-3 years call center experience (voice/blended) required, preferably in healthcare accounts.
• Experience in medical claim processing is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user’s issue and provides first level support for problem resolution
• Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work in flexible, shifting schedules (24/7 support) and onsite in Taguig.

Skills

Call center experience

Healthcare accounts

Medical claim processing

Education

High School Diploma or equivalent

Job description

IQVIA LLC in Taguig, Philippines, is seeking a Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. The role handles card activations, program eligibility and explanations of benefits, with 24/7 support and onsite work in Taguig.

The position may start as a contract role via an external agency with conversion potential to a full-time IQVIA employee.