CSR-Patient Care Coordinator

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A healthcare service provider in Metro Manila is seeking a dedicated individual to act as a primary point of contact for patients. Responsibilities include scheduling appointments and managing care coordination. The ideal candidate should have at least 1 year of experience in customer service or healthcare and possess strong communication skills. This role demands compassion and the ability to work efficiently in a busy environment.

Qualifications

• At least 1 year of experience in a customer service or healthcare role.
• Compassionate, detail-oriented, and capable of working under pressure.

Responsibilities

• Act as a primary point of contact for patients, addressing inquiries.
• Schedule patient appointments to ensure customer satisfaction.
• Collaborate with medical staff to streamline patient care processes.

Skills

Proficiency in English

Strong customer service skills

Scheduling abilities

Education

High School Diploma or equivalent

Job description

Responsibilities

• Act as a primary point of contact for patients, addressing inquiries and managing care coordination.
• Schedule patient appointments, ensuring optimal time management and customer satisfaction.
• Assist in the maintenance of patient records and ensure confidentiality is upheld.
• Collaborate with medical staff to streamline patient care processes and enhance service delivery.
• Provide excellent customer service by listening to patient concerns and resolving issues effectively.

Qualifications

• Educational Qualifications: High School Diploma or equivalent experience
• Experience Level: At least 1 year of experience in a customer service or healthcare role
• Skills and Competencies: Proficiency in English language, strong customer service skills, and scheduling abilities
• Qualities and Traits: Compassionate, detail-oriented, and capable of working under pressure
• Responsibilities and Duties: Ability to multi-task and work efficiently in a fast-paced environment
• Working Conditions: May require extended hours and occasional evenings or weekends