Non-voice account / CSR (Customer Service) / 30k offer with 20k SOB

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and consulting agency is seeking candidates for a customer service role in Pasig, Philippines. The position involves handling non-voice inquiries, assisting customers with account information, and maintaining accurate records. Open to all tenures, including newbies with at least college graduate status and a willingness to work on-site. Training sessions are provided to enhance knowledge. Join the team to improve service quality in a collaborative environment.

Qualifications

• Must handle non-voice customer service inquiries effectively.
• Ability to assist customers and resolve issues via email or chat.
• Willing to maintain records of customer interactions.

Responsibilities

• Manage customer service inquiries via email and chat.
• Work collaboratively with team members for quality improvement.
• Engage in training sessions to enhance product knowledge.

Skills

Effective communication

Customer service skills

Education

College Graduate or Associate Vocational

Job description

Description

• Handle non-voice customer service inquiries effectively.
• Assist customers with account information and resolve issues via email or chat.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Participate in training sessions to enhance product knowledge.

Minimum Qualifications:

• OPEN FOR ALL TENURE
• Open for Newbies Atleast ( College Grad, Associate Vocational )
• College Undegrad CFE (at least 3-6 months experience)
• Expro 1 and up (Voice or Non-voice)
• Willing to work on-site