CSR Dedicated Agent Seasonal

Wow24-7 Inc.; Philippines; On-site; PHP 279,000 - 502,000; Part time

Benefits offered by this job

Training paid at half salary

Bonus after successful completion

Job summary

Wow24-7 Inc. in The Philippines is seeking a temporary Customer Support Specialist to assist a large British retailer across email, chat, and phone queries. You will share product information, handle requests, process cancellations, returns, refunds and replacements, and escalate issues when needed.

The role runs from October 12 to January 16 with two weeks of training at half pay. Two non-fixed days off per week, plus two daily shift blocks (morning and afternoon) ensure coverage for

Qualifications

• Excellent English, written and spoken
• Experience in customer support
• Customer-oriented
• Stress-resistant
• Fast-learning
• Problem-solving
• Ability to multitask

Responsibilities

• Sharing information about products and services
• Answering customer queries and requests via emails, chats, and calls
• Processing cancellations, returns, refunds and replacements
• Escalating issues internally to relevant teams
• Updating customers when necessary
• Responding to customer complaints, including resolving cases related to unreceived orders, delivery delays, damaged/missing items, poor quality, technical issues, etc.
• Dealing with stock issues

Skills

Excellent English

Customer support

Customer-oriented

Stress-resistant

Fast-learning

Problem-solving

Multitask

Job description

Our mission goes way beyond making working life simpler, we provide WOW-working opportunities.

Our project provides customer support for a large British retailer offering a wide range of items, from toys and clothes to edible items and electronic devices. Generally, customer service agents in our team deal with queries about the company’s products and services, and answer requests and complaints from customers via the phone, emails, live chats, and social media.

Requirements

• Excellent English, written and spoken
• Experience in customer support
• Customer-oriented
• Stress-resistant
• Fast-learning
• Problem-solving
• Ability to multitask

Responsibilities

• Sharing information about products and services
• Answering customer queries and requests via emails, chats, and calls.
• Processing cancellations, returns, refunds and replacements
• Escalating issues internally to relevant teams
• Updating customers when necessary
• Responding to customer complaints, including resolving cases related to unreceived orders, delivery delays, damaged/missing items, poor quality, technical issues, etc.

Replying to reviews

• Dealing with stock issues

Would be a plus

• Experience working with international clients and distributed, multilingual teams.
• Familiarity with customer support tools, CRM systems, ticketing platforms, and reporting dashboards.

Working terms

• Temporary position: October 12 – January 16 (can be changed by the client’s decision with 2 weeks’ notice)
• Training – 2 weeks with half the monthly pay. The other half will be paid as a bonus after successful completion of the project (in January).
• 5 working shifts per week: morning (9:00-17:00), day (15:00-23:00);
• 2 non-fixed days off per week.

Country/City

The Philippines

Employment type

Temporary

Up to a year of experience

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