Seasonal Customer Service Representative

ResolvGlobal Business Process Outsourcing Services; Pogo Grande; On-site; PHP 201,000 - 290,000; Full time

Job summary

ResolvGlobal BPO Services in Dagupan City, Pangasinan, is hiring Seasonal Customer Service Representatives to support customers by phone, email, and chat during the holiday season.

You will handle orders, product questions, account updates, returns, and general inquiries while staying organized and accurate in a fast-paced environment.

Candidates with e-commerce or consumer products experience and strong English communication are encouraged to apply; training aligns with US Eastern time.

Qualifications

• Previous customer service experience.
• Strong English verbal and written communication.
• Professional phone presence.
• Ability to handle customer questions and complaints.
• Detail-oriented with customers and orders.
• Able to multitask across multiple systems.
• Comfort using computers and customer service platforms.
• Email and/or chat experience.
• Independent and team-friendly.
• Able to work with sensitive information.
• High school diploma or equivalent.

Responsibilities

• Provide a friendly, professional, and helpful experience during every customer interaction.
• Handle inbound customer service and order-related calls.
• Assist customers with placing orders and navigating the ordering process.
• Answer questions about products, orders, and available services.
• Resolve customer concerns and identify when an issue needs to be escalated.
• Process customer accommodations and order updates accurately.
• Document customer interactions and relevant information in customer service systems.
• Navigate multiple computer systems while assisting customers.
• Communicate clearly with internal teams regarding escalated issues.
• Support customers through phone, email, and chat as required.
• Maintain a high level of accuracy and customer satisfaction, particularly during busy holiday periods.

Skills

Customer service

English communication

Telephone presence

Multitasking

Attention to detail

Email & chat support

Independent work

Teamwork

Education

High school diploma

Tools

NetSuite

Order management systems

CRM software

Job description

We're hiring Seasonal Customer Service Representatives to join our on-site team in Dagupan City, Pangasinan for the upcoming holiday season.

This is an excellent opportunity for customer service professionals who enjoy helping customers, communicate confidently, and can stay organized and accurate in a fast-paced environment.

You'll support customers with orders, product questions, account and order updates, concerns, returns, and general customer service needs across phone, email, and chat.

Experience in e-commerce, online retail, apparel, fashion, or consumer products is a strong plus.

What You'll Do

• Provide a friendly, professional, and helpful experience during every customer interaction.

• Handle inbound customer service and order-related calls.

• Assist customers with placing orders and navigating the ordering process.

• Answer questions about products, orders, and available services.

• Resolve customer concerns and identify when an issue needs to be escalated.

• Process customer accommodations and order updates accurately.

• Document customer interactions and relevant information in customer service systems.

• Navigate multiple computer systems while assisting customers.

• Communicate clearly with internal teams regarding escalated issues.

• Support customers through phone, email, and chat as required.

• Maintain a high level of accuracy and customer satisfaction, particularly during busy holiday periods.

What We're Looking For

The ideal candidate will have:

• Previous customer service or customer support experience.

• Strong verbal and written English communication skills.

• A warm, confident, and professional phone presence.

• The ability to handle customer questions, concerns, and complaints professionally.

• Strong attention to detail, particularly when working with customer and order information.

• The ability to multitask and navigate multiple systems while assisting customers.

• Comfort using computers and customer service platforms.

• Email and/or chat customer service experience.

• A dependable, self-motivated approach and the ability to work independently.

• The ability to work effectively as part of a team.

• The ability to handle sensitive customer information confidentially.

• High school diploma or equivalent.

Experience That Will Be an Advantage

The following experience is highly relevant to this position:

• E-commerce or online retail customer service

• Apparel, fashion, retail, or consumer products

• Order processing

• Returns and exchanges

• Product inquiries

• NetSuite or other order management/customer service platforms

• High-volume customer service

• Seasonal customer service environments

• BPO or call center experience

Seasonal Schedule & Commitment

Training:

• Training will be conducted from 10:00 AM – 6:00 PM U.S. Eastern Time.

Production:

• Production schedules may vary.

• Shifts will be scheduled within the 8:00 AM – 9:00 PM U.S. Eastern Time operating window.

• The role requires the ability to work at least one weekend day during the holiday season.

Candidates must be comfortable working a schedule aligned with U.S. business hours, which will primarily fall during evening and overnight hours in the Philippines.

Why This Opportunity?

This seasonal role offers the opportunity to:

• Gain experience supporting an international customer base.

• Build valuable e-commerce and order management experience.

• Develop customer service experience across voice, email, and chat.

• Work in a fast-paced, customer-focused environment.

• Demonstrate your customer service skills during a high-volume holiday season.

• Build experience working with customer service and order management systems.