CSR - Debt Collection Associate (US Market)

Lewis Personnel Management; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Lewis Personnel Management is seeking a Debt Collection Associate in the Philippines to support accounts receivable efforts. You will make outbound calls to clients with overdue payments, negotiate payment plans, and ensure timely collections while maintaining professionalism.

The role requires strong English communication, experience with CRM systems and Excel, and willingness to work night shifts (9:00 PM–5:00 AM PH time). Prior US-based collection experience is a plus.

Qualifications

• Excellent spoken and written English communication.
• Strong negotiation skills with a polite, professional demeanor.
• Proven experience using computer-based phone dialers/softphone systems.
• Solid working knowledge of Microsoft Excel.
• Experience working with CRM systems.
• Comfortable working night-shift hours (9:00 PM – 5:00 AM PH time).

Responsibilities

• Make outbound calls to clients to remind them of overdue invoices and arrange payment.
• Negotiate payment plans and secure commitments in a polite, professional manner.
• Accurately log all call outcomes, notes, and next steps in the CRM.
• Maintain and update records in Excel and the company CRM.
• Follow up on promised payments and escalate unresolved accounts as required.
• Meet daily/weekly call and collection targets while delivering a positive client experience.

Skills

English communication

Negotiation

CRM experience

Excel proficiency

Outbound calling

Tools

CRM systems

Microsoft Excel

Phone dialers/softphones

Job description

We are seeking a professional and results-oriented Debt Collection Associate to support our client’s accounts receivable efforts. In this role, you will make outbound calls to clients regarding overdue payments, manage follow-ups, and work toward resolving outstanding balances while maintaining a professional and respectful tone.

Key Responsibilities:

• Make outbound calls to clients to remind them of overdue invoices and arrange payment.

• Negotiate payment plans and secure commitments in a polite, professional manner.

• Accurately log all call outcomes, notes, and next steps in the CRM.

• Maintain and update records in Excel and the company CRM.

• Follow up on promised payments and **escalate** unresolved accounts as required.

• Meet daily/weekly call and collection targets while delivering a positive client experience.

Requirements:

• Excellent spoken and written English communication skills.

• Strong negotiation skills combined with a polite, professional, and confident demeanor.

• Proven experience using computer-based phone dialers/softphone systems.

• Solid working knowledge of Microsoft Excel.

• Experience working with CRM systems.

• Comfortable and experienced working night-shift hours (9:00 PM – 5:00 AM PH time).

• Ideally, prior experience in US-based debt collection or accounts receivable collections.

Preferred

• Previous experience collecting for US clients or media/advertising companies.

• Ability to handle objections calmly and professionally while maintaining positive client relationships.