Retail Customer Service Representative — College Graduates w/o BPO Exp. Accepted

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

transcosmos Asia Philippines Inc. is looking for a Local Retail CSR in Metro Manila, specifically in Ortigas Center, Pasig City. The role involves assisting customers through phone, chat, and email regarding their orders, deliveries, and account concerns.

The ideal candidate should be a college graduate or an SHS graduate with some BPO experience. Good English communication and data entry skills are essential for this position, which follows a shifting schedule.

Qualifications

• College graduates without BPO experience are welcome to apply.
• SHS graduates with at least 6 months experience in BPO industry.
• Amendable to working on a shifting schedule.

Responsibilities

• Assist customers via phone, chat, and email regarding orders.
• Provide accurate product information and troubleshooting assistance.
• Process order adjustments and monitor unresolved cases.

Skills

English communication skills

Data entry skills

Typing skills

Education

College degree

Senior High School (SHS) diploma

Job description

Job Summary

Local Retail CSR

Qualifications

• College graduates without BPO experience are welcome to apply
• SHS graduates with at least 6 months experience in BPO industry
• Average to Good English communication skills
• Good data entry and typing skills
• Amendable working on a shifting schedule
• Amendable working on site in Ortigas Center, Pasig City

Key Responsibilities

• Assist customers via phone, chat, and email regarding orders, deliveries, returns, refunds, and account concerns
• Provide accurate product information and guide users through app navigation and troubleshooting
• Process order adjustments, replacement requests, and escalation handling when needed
• Monitor and follow up on unresolved cases to ensure timely resolution
• Identify common issues and report insights that can help improve customer experience
• Maintain service accuracy, quality, and adherence to performance standards
• Deliver a smooth and positive user experience while handling both customer inquiries and back-office tasks

Key Selling Points

• College Graduate w/o BPO exp
• Blended Account
• Voice and Non Voice