CSR & Call Center Pro — Bonuses, Equity & Growth

Neksjob Philippines; Pampanga; On-site; PHP 285,000 - 385,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a CSR / Call Center Agent to assist customers via phone, email, and chat. The role focuses on addressing inquiries, providing product information, and resolving technical issues with strong communication and active listening skills.

Responsibilities include handling inbound calls, documenting interactions, and ensuring first-contact resolution. Competitive incentives and recognition are part of the rewards program.

Qualifications

• At least 6 months call center experience.
• Excellent communication and active listening skills.
• Basic computer proficiency required.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Communication skills

Active listening

Computer literacy

Call center experience

Job description

Neksjob Philippines is seeking a CSR / Call Center Agent to assist customers via phone, email, and chat. The role focuses on addressing inquiries, providing product information, and resolving technical issues with strong communication and active listening skills.

Responsibilities include handling inbound calls, documenting interactions, and ensuring first-contact resolution. Competitive incentives and recognition are part of the rewards program.