CSR Call Center Agent — Bonus, Equity & Development

Neksjob Philippines; Misamis Oriental; On-site; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Call Center Agent (CSR) for virtual onboarding and remote support. You will handle calls, emails, and chat to assist customers with product info, orders, and account questions. Strong communication and active listening are essential, along with basic computer knowledge.

Ideal candidates have at least 6 months of call center experience and can engage customers professionally, ensuring clear explanations of policies and options while updating records accurately.

Qualifications

• At least 6 months call center experience.

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Communication skills

Active listening

Basic computer knowledge

Job description

Neksjob Philippines is hiring a Call Center Agent (CSR) for virtual onboarding and remote support. You will handle calls, emails, and chat to assist customers with product info, orders, and account questions. Strong communication and active listening are essential, along with basic computer knowledge.

Ideal candidates have at least 6 months of call center experience and can engage customers professionally, ensuring clear explanations of policies and options while updating records accurately.