Crypto Operations & Customer Experience Associate

Coinscapture; Philippines; Hybrid; PHP 450,000 - 600,000; Full time

Job summary

CoinGecko is seeking an Operations Associate in the Philippines to join our on-site team. You will handle customer experience, execute daily workflows, and support cross-functional initiatives.

You’ll work with CRM tools, perform due diligence on listings, analyze trends, and help maintain relationships with customers and partners. Strong English and independent work ethic are essential.

Qualifications

• 3+ years experience in crypto, finance, consulting, or customer support.
• Foundational knowledge of Bitcoin, Ethereum, DeFi and NFT.
• Fluent in written and spoken English.

Responsibilities

• Provide accurate, timely customer support across channels.
• Execute daily workflows using documented SOPs.
• Identify gaps and propose improvements.
• Escalate issues and keep stakeholders informed.
• Assess listing applications against criteria.
• Collaborate with internal teams for smooth handovers.
• Track, document, and report key performance metrics.
• Maintain positive relationships with customers and partners.

Skills

Customer support

Operations experience

Due diligence

CRM tools

Data analysis

Project management

Tools

Zendesk

Blockchain explorers

DEX data aggregators

Web analytics

Job description

CoinGecko is seeking an Operations Associate in the Philippines to join our on-site team. You will handle customer experience, execute daily workflows, and support cross-functional initiatives.

You’ll work with CRM tools, perform due diligence on listings, analyze trends, and help maintain relationships with customers and partners. Strong English and independent work ethic are essential.