CRM & Sales Admin Specialist

SGS; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

SGS is the world\'s leading testing, inspection and certification company. We provide support across administrative tasks to enable the business line to run smoothly.

The Administrative Assistant will manage inbound enquiries, allocate them to the UK sales team, and maintain accurate Salesforce records. Responsibilities include monitoring CRM activities, generating performance reports, and ensuring compliance with SGS policies.

Qualifications

• Bachelor's degree or equivalent experience in administration, data analytics or customer service.
• Advanced proficiency with office tools and Windows-based applications.
• Good command of English (B2+).
• Experience with Salesforce is preferred.

Responsibilities

• Review and allocate inbound enquiries and route to UK sales team.
• Maintain Salesforce records and ensure data quality across enquiry lifecycle.
• Monitor enquiry progression and ensure timely customer communication.
• Produce regular sales and performance reports based on CRM data.
• Provide support to colleagues with administrative needs and licensing.
• Ensure compliance with SGS policies and procedures.

Skills

Strong organizational

Attention to detail

Teamwork

Communication

Problem solving

Proactive attitude

Education

Bachelor's degree in administration, data analytics customer service, or experience in a similar role

Tools

Excel

Outlook

PowerPoint

Word

Windows-based applications

Salesforce

Power BI

Job description

SGS is the world\'s leading testing, inspection and certification company. We provide support across administrative tasks to enable the business line to run smoothly.

The Administrative Assistant will manage inbound enquiries, allocate them to the UK sales team, and maintain accurate Salesforce records. Responsibilities include monitoring CRM activities, generating performance reports, and ensuring compliance with SGS policies.