CRM DevOps Engineer

SID Global Solutions; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

SID Global Solutions seeks a CRM DevOps Engineer to collaborate with Developers and Operations to deploy and manage code changes across CRM platforms including D365, Power Platform and Azure. The role focuses on releasing pipelines, automation, and platform stability.

You will monitor platforms, optimize deployments, and ensure IT and business requirements are met while supporting enhancements and incident resolution.

Qualifications

• Degree in Computer Science, Information Technology or related field.
• Solid understanding of development and operations processes.
• Awareness of DevOps and Agile principles.

Responsibilities

• Manages the release pipeline for all projects and changes.
• Handles code releases, deployments, and management of product updates.
• Sets up tools and infrastructure based on delivery requirements.
• Automates the deployment process and improves it continuously.
• Reviews, verifies, and validates the software package for deployment.
• Defines development, test, release, update, and support processes for DevOps.
• Ensures CRM Platform runs smoothly and efficiently.
• Monitors D365, Power Platform, and Azure dashboards; ensure usage and consumption within limits.
• Makes CRM platform configuration changes to meet IT and business needs.
• Provides support for enhancements, production issues, incidents, and nonproduction updates.

Skills

DevOps concepts

Agile principles

CRM/ERP platforms knowledge

SaaS application support

System administration

Education

Degree in Computer Science

Tools

Azure DevOps

Dynamics 365

Power Platform

Azure services

CI/CD tooling

SQL databases

Job description

About the role

The CRM DevOps Engineer will work with the Developers to deploy and manage code changes, and work with the Operations Engineers on managing and maintaining the CRM Platforms (D365, Power Platform and Azure).

Key responsibilities

• Manages the release pipeline for all projects and changes

• Handles code releases, deployments, and management of product updates

• Sets up tools and required infrastructure based on delivery/project requirements

• Automates the deployment process and continuously improves on it

• Reviews, verifies, and validates the software package for deployment

• Helps define and set development, test, release, update, and support processes for DevOps operation

• Ensures that the CRM Platform is running smoothly and efficiently

• Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits

• Makes configuration changes on CRM platform to meet the IT and business requirements

• Provides support to build enhancements, production issues, incidents, problems, and nonproduction updates

About you

• Degree in Computer Science, Information Technology or other related/relevant fields

• Deep understanding of both development and operations processes

• Awareness of critical concepts in DevOps and Agile principles

• Experience in working as a System Administrator or support for SaaS applications

• Experience and knowledge on Dynamics 365, Power Platform and/or Azure Services

• Experience/knowledge in using Azure DevOps or other Source Code Management and/or Continuous Integration and Delivery tools

• Experience/knowledge on relational database

• Familiarity with network protocols (TCP/IP, HTTP, SSL, etc.)

• Good knowledge on n-tier web applications

• Experience in the development/support of bank/financial applications/systems