CRM DevOps Engineer

Indra Philippines, Inc.; Makati; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Indra Philippines, Inc. seeks a CRM DevOps Engineer to support Dynamics 365, Power Platform, and Azure deployments while working with Development and Operations teams on releases, configurations, and day-to-day platform operations.

The role emphasizes automation of release pipelines, environment maintenance, and continuous improvement of DevOps processes to ensure reliable CRM services and scalable deployments across environments.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong understanding of Development and Operations processes, with good knowledge of DevOps and Agile principles.
• Experience in System Administration or SaaS application support.
• Hands-on experience or working knowledge of Microsoft Dynamics 365, Power Platform, and/or Azure Services.
• Experience with Azure DevOps, Source Code Management, and/or CI/CD tools.
• Knowledge of relational databases.
• Familiarity with network protocols such as TCP/IP, HTTP, and SSL.
• Good understanding of n-tier web applications.
• Experience supporting or developing banking/financial applications or systems is an advantage.
• Strong troubleshooting, analytical, communication, and collaboration skills.

Responsibilities

• Manage release pipelines, code releases, deployments, and product updates across CRM projects.
• Automate and continuously improve deployment and release processes.
• Set up required tools, environments, and infrastructure based on project requirements.
• Review, verify, and validate software packages prior to deployment.
• Help define and improve development, testing, release, update, and support processes.
• Monitor and maintain Dynamics 365, Power Platform, and Azure environments to ensure optimal performance and resource utilization.
• Perform platform housekeeping, configuration changes, and environment maintenance.
• Manage CRM license requests, approvals, tracking, and environment inventory.
• Provide technical support for enhancements, production issues, incidents, problems, and non-production updates.
• Generate reports and provide insights on platform usage, performance, and operational data.
• Coordinate and facilitate request tickets related to CRM projects, initiatives, and service requests.
• Support project execution by providing required technical artifacts and deliverables in accordance with IT SDLC and governance standards.
• Participate in technical training, knowledge-sharing sessions, and continuous learning on new technologies and methodologies.
• Contribute to the continuous improvement of CRM DevOps processes and operations.

Skills

DevOps

Agile

Troubleshooting

Communication

Collaboration

Education

Bachelor's degree in Computer Science/Information Technology or related field

Tools

Azure DevOps

Source Code Management

CI/CD tools

Dynamics 365

Power Platform

Azure Services

Job description

About the Role

We are looking for a CRM DevOps Engineer to support client's CRM platforms and work closely with Development and Operations teams in managing deployments, releases, configurations, and day-to-day platform operations.

The role will focus on Microsoft Dynamics 365, Power Platform, and Azure, ensuring smooth and reliable deployments while continuously improving DevOps processes and automation.

Key Responsibilities

• Manage release pipelines, code releases, deployments, and product updates across CRM projects.

• Automate and continuously improve deployment and release processes.

• Set up required tools, environments, and infrastructure based on project requirements.

• Review, verify, and validate software packages prior to deployment.

• Help define and improve development, testing, release, update, and support processes.

• Monitor and maintain Dynamics 365, Power Platform, and Azure environments to ensure optimal performance and resource utilization.

• Perform platform housekeeping, configuration changes, and environment maintenance.

• Manage CRM license requests, approvals, tracking, and environment inventory.

• Provide technical support for enhancements, production issues, incidents, problems, and non-production updates.

• Generate reports and provide insights on platform usage, performance, and operational data.

• Coordinate and facilitate request tickets related to CRM projects, initiatives, and service requests.

• Support project execution by providing required technical artifacts and deliverables in accordance with IT SDLC and governance standards.

• Participate in technical training, knowledge‑sharing sessions, and continuous learning on new technologies and methodologies.

• Contribute to the continuous improvement of CRM DevOps processes and operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Strong understanding of both Development and Operations processes, with good knowledge of DevOps and Agile principles.

• Experience in System Administration or SaaS application support.

• Hands‑on experience or working knowledge of Microsoft Dynamics 365, Power Platform, and/or Azure Services.

• Experience with Azure DevOps, Source Code Management, and/or CI/CD tools.

• Knowledge of relational databases.

• Familiarity with network protocols such as TCP/IP, HTTP, and SSL.

• Good understanding of n‑tier web applications.

• Experience supporting or developing banking/financial applications or systems is an advantage.

• Strong troubleshooting, analytical, communication, and collaboration skills.

Key Skills

Dynamics 365 | Power Platform | Azure | Azure DevOps | CI/CD | DevOps | SaaS Support | System Administration | Release & Deployment Management | CRM | Production Support | SQL/Relational Database | Agile