CRM & Data Analytics Officer

Quipper Philippines Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Quipper Philippines Inc. is seeking a CRM & Data Analytics Officer to keep CRM data accurate, well-governed, and decision-ready.

You will maintain CRM modules, run data quality checks, and deliver automated reports to support Sales, Finance, Legal, and Partner Success. You will prepare pipeline and renewal-risk reports, build dashboards, and ensure data behind acquisition and retention targets is reliable and available on schedule.

Qualifications

• Completed Bachelor's Degree in Business or Operations related course
• 2+ years in an operations or equivalent role in a fast-paced environment
• 2+ years of experience in sales process automation and CRM administration or similar
• Strong spreadsheet and data-handling skills (Excel or Google Sheets with pivot tables, lookups, formulas, dashboards)
• Solid analytical thinking and a data-accuracy mindset
• Ability to translate stakeholder requests into clear reports and data solutions
• Reliable, organized, and able to meet recurring deadlines and SLAs
• Familiarity with Linux, Javascript, and Google Appscript
• Experience with a no-code/low-code CRM or database platform (Kintone, Salesforce, HubSpot, Zoho, or similar)
• Scripting knowledge (JavaScript) for CRM customization and SQL for querying and data extraction

Responsibilities

• Maintain CRM data quality and governance, ensuring acquisition and retention data is reliable
• Prepare and distribute pipeline, forecast, renewal-risk, and account-health reports
• Build and maintain dashboards and ad hoc analyses to surface early risks
• Configure and maintain CRM modules, fields, forms, workflows, views, and templates
• Resolve CRM access and data requests within SLA
• Perform periodic access reviews and maintain process documentation
• Suggest enhancements to CRM structure and reporting to improve reliability and turnaround time

Skills

Operations experience

Sales process automation

Spreadsheet proficiency

Analytical thinking

Stakeholder communication

Deadline reliability

Linux familiarity

JavaScript

Google Apps Script

SQL

Education

Bachelor's degree in Business or Operations related field

Tools

Kintone

Salesforce

HubSpot

Zoho

Job description

About the role

The CRM & Data Analytics Officer keeps the company's CRM data accurate, well-governed, and decision-ready. This role maintains the CRM application modules, runs regular data quality checks, prepares and distributes standard revenue and retention reports, supports internal users, and delivers automations that reduce manual work. The role directly supports Sales, Finance, Legal, and Partner Success by making sure the data behind acquisition and retention targets is reliable and available on schedule.

Key responsibilities

CRM Data Quality & Governance

• Perform scheduled quality checks on acquisition data — lead, opportunity, stage, value, close date, and next-action fields.

• Perform scheduled quality checks on retention data — account ownership, renewal stage, risk level, next action, last contact, and account-health fields.

• Follow up with data owners, document corrections, and resolve or route data exceptions and discrepancies within agreed timelines.

Reporting & Analytics

• Prepare, refresh, and distribute pipeline, conversion, forecast, and new-revenue reports on the approved schedule.

• Prepare, refresh, and distribute renewal-risk and account-health reports on the approved cadence.

• Build and maintain dashboards and ad hoc analyses that surface early risks and support acquisition and retention targets.

CRM Administration & Platform Support

• Configure and maintain CRM application modules

• Maintain fields, forms, workflows, views, and templates; support customization and scripting as needed.

• Resolve CRM access, user support, reporting, and data requests within the agreed SLA.

Access Control & Operations

• Execute periodic access reviews and user onboarding/offboarding controls to protect licenses, data, and cost.

• Maintain documentation for processes, data definitions, and standard reports.

Automation & Continuous Improvement

• Recommend enhancements to CRM structure and reporting that improve data reliability and turnaround time.

About you

• Completed Bachelor's Degree in Business or Operations related course

• 2+ years in an operations or equivalent role and working experience in a fast-paced environment

• 2+ years of experience in sales process automation (preferably as CRM administrator but not required) and other advanced functionalities

• Strong spreadsheet and data-handling skills (Excel or Google Sheets — pivot tables, lookups, formulas, basic dashboards)

• Solid analytical thinking and a strong data-accuracy / attention-to-detail mindset

• Ability to translate stakeholder requests into clear reports and data solutions

• Reliable, organized, and able to meet recurring deadlines and SLAs

• Familiarity with Linux, Javascript, and Google Appscript

• Experience with a no-code/low-code CRM or database platform (Kintone, Salesforce, HubSpot, Zoho, or similar)

• Scripting knowledge (JavaScript) for CRM customization and SQL for querying and data extraction