CRM Administrator

WSP in Manila; Pasig; On-site; PHP 450,000 - 750,000; Full time

Job summary

WSP in Manila is seeking a CRM Administrator to support Horizon Oracle Fusion for the Australian business unit. The role focuses on ensuring high-quality Sales data for forecasting and planning, maintaining client accounts and pipeline integrity.

You will monitor data quality, educate staff on best practices, and collaborate across teams to support reporting, tender activity, and business development while adhering to safety and quality standards.

Qualifications

• Bachelor's degree in business, IT, marketing, or equivalent.
• 3-5 years in a similar industry or professional services.
• Experience in a client-focused professional services company.
• Eye for detail and driving results for the business.
• Proficient in CRM/ERP systems and data maintenance.
• Experience in Oracle systems would be advantageous.
• Broad understanding of business lifecycle and client interactions.
• Ability to communicate at all levels.
• Superb organizational, project, and time management skills.
• Proficient in Excel, Outlook, Teams, SharePoint.

Responsibilities

• Maintain Account records and improve pipeline data integrity.
• Check data entry for errors in Horizon and correct them.
• Educate staff on best practices for pipeline data management.
• Assist staff and troubleshoot Horizon issues and share knowledge.
• Contribute to team discussions and continuous improvement.
• Create and maintain client account records; liaise with Customer Data Team.
• Support Horizon and SharePoint Framework Register management.
• Support reporting and data analysis with PowerBI and/or Excel.
• Assist with tender invitations and external tender portal subscriptions.
• Collaborate with Clients & Growth teams to support business development.
• Adhere to Safety, Health, Environment and Quality obligations.

Skills

CRM data

Attention to detail

Data analysis

Project management

Communication

Education

Bachelor's degree in business/IT

Tools

Oracle Fusion

SharePoint

PowerBI

Excel

CRM/ERP

Job description

Job Description:

This role supports the CRM function of our business systems (Horizon Oracle Fusion). The CRM Administrator will support the Australian business in ensuring the Sales data relating to client accounts and pipeline of opportunities is of an acceptable quality for business planning and forecasting activities.

Responsibilities

To support the Australian business through maintaining Account records and improving pipeline data integrity. This includes:

• Monitoring opportunity data in Horizon by checking for data entry errors and making corrections.
• Supporting and educating staff in best practices for pipeline data management in Oracle.
• Actively assists other staff, shares system and process knowledge, and trouble shoots issues in Horizon to resolution.
• Contributing constructively to team discussions and continuous improvement initiatives.
• Creating new client account records, maintaining accounts, and liaising between the business and the Customer Data Team in the Finance division.
• Support Australian team with Framework management in Horizon and SharePoint Framework Register to provide up-to-date information to the business.
• Support business reporting requirements and data analysis through PowerBI and/or Excel.
• Support Work Winning and BD Operations team in Knowledge Management SharePoint library administration.
• Assist with monitoring incoming tender invites and external tender portal subscriptions and accounts.
• Adopt a flexible approach to your work by adjusting to multiple demands and/or shifting priorities.
• Work and collaborate with the wider Clients & Growth teams to provide general support for business development activities.
• Comply with all role-specific Safety, Health, Environment and Quality obligations. Embrace, display and promotes WSP values and ensure a safe working environment is maintained always.

Qualifications

• Bachelor's degree in business, administration, IT, marketing, or equivalent experience (preferably)
• Typically, 3-5 years of experience in a similar industry or professional services role
• Experience in a client-focussed professional services company
• Must have an eye for detail and driving results for the business
• Be proficient in the use of a CRM or ERP system/database, or any other systems which are relevant to the data maintenance
• Experience in Oracle systems would be advantageous
• Must have a broad understanding of the business, opportunity/project lifecycle, and working with clients
• Ability to communicate at all levels
• Superb organisational, project, and time management skills to meet deadlines
• Be proficient in the use of Microsoft Excel, Outlook, Teams, SharePoint and any other software that may be introduced