Global Incident & Business Continuity Lead

Emapta; Makati; Hybrid; PHP 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid work arrangement

HMO coverage with free dependent upon—

Salary Advance Program

Office gyms 24/7 access

Training via Emapta Academy

Lifestyle perks

Annual leaves (20 days) with 5 cash‑in

Job summary

Emapta is seeking a Senior Major Incident & Business Continuity Manager to protect operations across international outsourcing. You will lead incident response, develop resilient plans, and coordinate cross‑functional teams in a hybrid Makati/Ortigas environment.

The role emphasizes end‑to‑end incident leadership, client audits, and 24/7 on‑call availability with ongoing career growth and extensive training opportunities through Emapta Academy.

Qualifications

• Bachelor's degree in a relevant discipline.
• 5+ years of experience in business continuity, crisis or incident management, including at least 2 years managing plans or incidents end to end.
• Direct experience commanding or co‑leading responses to actual disruptions such as typhoons, floods, earthquakes, or outages.
• Hands‑on experience developing and maintaining business continuity plans (BCPs), business impact analyses, and recovery objectives across multiple sites.
• Proven ability to design and conduct continuity exercises and track findings through closure.
• Experience supporting client or external audits of continuity controls, ideally including ISO 22301 certification or surveillance audits.
• Clear, calm written and verbal communication skills, including executive/client updates during live incidents.
• Willingness to participate in a 24/7 on‑call rotation and work onsite during major incidents.

Responsibilities

• Incident Command: act as incident commander in 24/7 rotation for major disruptions.
• Regional BCP Portfolio: manage continuity plans for sites and client accounts.
• Testing and Exercises: design and run portfolio exercises and publish after‑action findings.
• Client Continuity Assurance: support client BCP audits and responses.
• Enterprise Risk and Controls: contribute to risk registers and ISO 22301 gap assessments.
• Interchangeability and Cover: maintain playbooks and cover portfolios during leave or rotation.

Skills

Incident management

BCP development

Crisis management

Executive communication

On‑call rotation

Client audits

ISO 22301 familiarity

Leadership

Multi-site coordination

Education

Bachelor's degree in a relevant discipline

Tools

Mass notification platforms

ICS training

Job description

Emapta is seeking a Senior Major Incident & Business Continuity Manager to protect operations across international outsourcing. You will lead incident response, develop resilient plans, and coordinate cross‑functional teams in a hybrid Makati/Ortigas environment.

The role emphasizes end‑to‑end incident leadership, client audits, and 24/7 on‑call availability with ongoing career growth and extensive training opportunities through Emapta Academy.