Credit Services - Back Office

Medtronic; Taguig; On-site; PHP 360,000 - 720,000; Full time

Job summary

Medtronic is seeking a proactive Front Office Collector to support regional teams with timely, accurate processing of tasks, SAP FSCM usage, and compliance across credit and collections workflows.

You will investigate exceptions, maintain master data, and collaborate with Credit Services to ensure accuracy, SLA adherence, and high-quality service delivery while leveraging Copilot for productivity improvements.

Qualifications

• High School Diploma required; a university degree is not required for this role.
• Experience in Accounts Receivable, Credit Services, Collections, or a related finance operations function preferred.
• Strong systems proficiency, including Microsoft Excel, SAP ECC, and FSCM.
• Effective team player with strong collaboration and communication skills.
• Well-organized, with the ability to manage priorities and meet service and business objectives.
• Demonstrated ability to work independently, take ownership of assigned tasks, and drive them to completion.
• Experience working with structured workflows, shared mailboxes, case management systems, queue management environments, or workflow orchestration tools is advantageous.
• Strong attention to detail and commitment to accuracy, quality, and process compliance.
• Comfortable working with approved digital and AI tools, including Copilot, to support productivity while validating outputs before use.

Responsibilities

• Investigate and resolve workflow exceptions related to customer ownership, account assignment, collector allocation, and routing issues.
• Research customer and account information using SAP, FSCM, invoices, purchase orders, correspondence, and supporting documentation.
• Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.
• Monitor exception queues and ensure tasks are completed within agreed service levels and operational controls.
• Deliver assigned activities in accordance with quality standards, turnaround times, and SLAs.
• Support account reconciliation activities by preparing customer statements, account summaries, and reconciliation information for collectors.
• Prepare and document debit and credit matching proposals using available account data.
• Provide administrative support for write-off and refund processes.
• Manage back-office mailbox requests, ensuring timely routing, prioritization, and resolution.
• Support monthly Statement of Account distribution and dunning letter processes.
• Assist with direct debit setup and administration in line with local and regional compliance requirements.
• Maintain desktop procedures and support documentation updates as required.
• Collaborate with Credit Services teams and cross-functional stakeholders to ensure high-quality service delivery.
• Identify, review, and validate automated workflow recommendations before account updates or routing decisions are completed.
• Escalate recurring automation, workflow, or data quality issues to supervisors and process owners.
• Leverage approved AI tools, including Copilot, to improve productivity while validating outputs before use.

Skills

Accounts Receivable

Credit Services

Collections

Microsoft Excel

SAP ECC

FSCM

Teamwork

Communication

Organization

Workflow orchestration tools

Copilot

Education

High School Diploma

Tools

SAP ECC

FSCM

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This role will support Front Office Collectors and regional teams by ensuring timely, accurate, and compliant processing of assigned tasks, contributing to efficient collections operations, improved customer account visibility, and the smooth execution of credit and collection processes.

• Investigate and resolve workflow exceptions related to customer ownership, account assignment, collector allocation, and routing issues.
• Research customer and account information using SAP, FSCM, invoices, purchase orders, correspondence, and supporting documentation.
• Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.
• Monitor exception queues and ensure tasks are completed within agreed service levels and operational controls.
• Deliver assigned activities in accordance with quality standards, turnaround times, and SLAs.
• Support account reconciliation activities by preparing customer statements, account summaries, and reconciliation information for collectors.
• Prepare and document debit and credit matching proposals using available account data.
• Provide administrative support for write-off and refund processes.
• Manage back-office mailbox requests, ensuring timely routing, prioritization, and resolution.
• Support monthly Statement of Account distribution and dunning letter processes.
• Assist with direct debit setup and administration in line with local and regional compliance requirements.
• Maintain desktop procedures and support documentation updates as required.
• Collaborate with Credit Services teams and cross-functional stakeholders to ensure high-quality service delivery.
• Identify, review, and validate automated workflow recommendations before account updates or routing decisions are completed.
• Escalate recurring automation, workflow, or data quality issues to supervisors and process owners.
• Leverage approved AI tools, including Copilot, to improve productivity while validating outputs before use.

Responsibilities may include the following and other duties may be assigned.

• Investigate and resolve workflow exceptions related to customer ownership, account assignment, collector allocation, and routing issues.
• Research customer and account information using SAP, FSCM, invoices, purchase orders, correspondence, and supporting documentation.
• Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.
• Monitor exception queues and ensure tasks are completed within agreed service levels and operational controls.
• Deliver assigned activities in accordance with quality standards, turnaround times, and SLAs.
• Support account reconciliation activities by preparing customer statements, account summaries, and reconciliation information for collectors.
• Prepare and document debit and credit matching proposals using available account data.
• Provide administrative support for write-off and refund processes.
• Manage back-office mailbox requests, ensuring timely routing, prioritization, and resolution.
• Support monthly Statement of Account distribution and dunning letter processes.
• Assist with direct debit setup and administration in line with local and regional compliance requirements.
• Maintain desktop procedures and support documentation updates as required.
• Collaborate with Credit Services teams and cross-functional stakeholders to ensure high-quality service delivery.
• Identify, review, and validate automated workflow recommendations before account updates or routing decisions are completed.
• Escalate recurring automation, workflow, or data quality issues to supervisors and process owners.
• Leverage approved AI tools, including Copilot, to improve productivity while validating outputs before use.

Required Knowledge And Experience

• High School Diploma required; a university degree is not required for this role.
• Experience in Accounts Receivable, Credit Services, Collections, or a related finance operations function preferred.
• Strong systems proficiency, including Microsoft Excel, SAP ECC, and FSCM.
• Effective team player with strong collaboration and communication skills.
• Well-organized, with the ability to manage priorities and meet service and business objectives.
• Demonstrated ability to work independently, take ownership of assigned tasks, and drive them to completion.
• Experience working with structured workflows, shared mailboxes, case management systems, queue management environments, or workflow orchestration tools is advantageous.
• Strong attention to detail and commitment to accuracy, quality, and process compliance.
• Comfortable working with approved digital and AI tools, including Copilot, to support productivity while validating outputs before use.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).